Please apply online at: http://pueblolibrary.hrmdirect.com/employment
Pueblo City-County Library District is conducting a search for a Youth Services Manager for our Rawlings library! In this position, you will be part of an award-winning Library District that serves an integral role in the Pueblo community. Pueblo, Colorado is one of Colorado's hidden gems! A hometown vibe under big open skies, Pueblo has a lot to offer including our Historic Arkansas Riverwalk, Lake Pueblo State Park, the Colorado State Fair and an abundance of hiking, biking, kayaking, fishing and golfing opportunities!
The Youth Services Manager leads efforts in the development and execution of youth resources, services and programs. The Youth Services Manager promotes engagement and increases circulation, visits, program attendance and digital resource use for all youth. This position works within the User Services Department to provide district-wide leadership in the planning and implementation of youth related programs and services.
The Manager of Youth Services reports to the Manager II - Rawlings Library. This position manages Rawlings library youth services employees. You will lead the youth services team in planning and implementing appropriate procedures and programs as required. In this position, you will lead the library district Planning Committee for Youth Services and promote a positive work environment by maintaining respectful interactions with team members and customers. The Manager of Youth Services demonstrates skill in engaging the interest and participation of young children and teens as well as exhibiting discretion and tact in communicating with parents. This role provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
PRIMARY DUTIES AND RESPONSIBILITIES
- Manages all operations of the youth services team within the User Services department.
- Provides leadership, guidance and training to employees in the youth services team.
- Oversees and provides excellent customer service and acts as role model for library staff, presents a courteous, positive image of the library.
- Holds regular team meetings to ensure clear communication on pertinent library district information and directives. Encourages staff participation, collaboration and engagement. Handles employee relations issues, complaints and performance improvements in partnership with Human Resources.
- Supervises youth services employees, sets individual job objectives, creates and maintains work schedules, leads team and individuals toward key results, conducts individual performance meetings and maintains performance documentation.
- Leads the library district’s Youth Services Committee.
- Ensures the creation of monthly program offerings that support district monthly themes.
- Leads and provides oversight for all youth services related programs and events including the D60 food program, PCCLD’s Summer Reading Program, the seasonal Books in the Park program and other youth related programs and events.
- Ensures that library employees serving youth are trained as required by SB21-088 Child Sexual Abuse Accountability Act.
- Drives strategic community outreach.
- Serves as liaison to the Homeschool community and builds services and offerings.
- Networks and develops partnerships with community organizations that also serve youth including Rocky Mountain SER Head Start, Pueblo Early Childhood Council, Bright Beginnings, Boys & Girls Club, area school districts, and other community organizations.
- Evaluates departmental budget by analyzing immediate and future needs. Formulates budget requests for personnel, supplies and equipment. Plans, budgets and maintains records of youth services resources in collaboration with the Finance Department.
- Stays current with trends and best practices in youth services and library programming.
- Provides reference and research assistance to patrons.
- Engages in facilitated customer service to provide service at the point of need by providing readers advisory, research, assistance using library resources; suggests outside resources for children, parents, teachers and community members.
- Resolves customer issues and communicates library policies and procedures to customers. Uses diplomacy and tact to address customers of all ages about appropriate conduct within the library.
- Stays informed of library district news and events and work related information by checking email, announcements, newsletters and posters.
- Supports team daily efforts to ensure a safe and secure environment for customers and employees by staying alert to your surroundings and following safety procedures.
- Instructs customers on use of the library's computers, devices and e-resources including databases and downloadables. Stays current on use of new library resources.
- Compiles program statistics, prepares reports, maintains program data and performs other administrative duties.
- Assists in the collection development process by evaluating and suggesting print and e-resources for youth.
- Oversees volunteers within youth services including placement, training and tracking time and assignments.
- This position will be assigned the role of Person in Charge (PIC) at the Rawlings Library on a regular basis to respond to any escalated customer service, emergency, or security issues and will work closely with the security officer on duty.
- Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
- Implements and interprets policies and procedures, resolves complex customer complaints and provides solutions to personnel and library operations problems.
- Provides supervision and leadership to youth services team employees including scheduling, performance evaluation, setting goals and coaching. Recruits and trains employees.
- Proactively contributes input regarding the needs and interests of customers to members of the Collection Development Team.
- Compiles and submits statistical and narrative reports of activities.
- Regularly assigned the responsibility as Person in Charge, overseeing the building safety and security in the Rawlings Library on weekends and in the evening in the absence of the Rawlings Manager.
- Supports team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
- Leads monthly department meetings, attends All Staff Development Days, and other training sessions as required to stay informed and current on changes to library policies and procedures and information pertinent to PCCLD.
- Reads daily organizational communications from intranet, e-mail, newsletters, telecommunications and print. Stays informed on all Library events throughout the District. Regularly accesses electronic time keeping system, personnel and payroll database and on-line work request system.
OTHER DUTIES AND RESPONSIBILITIES
- May serve on multiple library committees and special projects.
- Performs other duties as assigned.
Skills and Abilities:
- Leadership skills with ability to manage operations and employees.
- Strong knowledge of professional library principles, methods, practices and materials; in-depth knowledge of youth and young adult literature.
- Demonstrated skill in planning; program presentation skills for children and young adults with the ability to stimulate the interest of readers in library resources.
- Ability to work in peer groups, contribute ideas, maintain flexibility, and support changes within the organization.
- Demonstrated interpersonal skills necessary to establish and maintain good working relationships with library staff and patrons including confidentiality in transactions.
- Ability to lead through and manage change.
- Proficiency in conducting complex reference interviews, analyzing requests and applying research skills to locate specialized information or provide customers with alternative sources.
- Expertise in providing efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
- Proficient in applying policies and using independent judgment within policy boundaries.
- Ability to function under flexible and changing conditions.
Must be able to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling. Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Must be able to work a flexible schedule including weekends and evenings. Must pass a criminal background investigation. Must possess a good driving record, a current Colorado Driver’s License and automobile insurance.
Hiring Salary Range: $54,558.40 - $60,000 annual; $2,098.40 - $2,307.69 bi-weekly
Benefits & Additional Compensation Info
PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer paid life insurance, and 401(k) and PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, vacation, sick, and personal paid time off.
As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors
Additional Info & Requirements
Requires a Master’s Degree in Library Science from an accredited (ALA) school of library science. A minimum of two years professional library experience is required. Supervisory experience is preferred.
Pueblo is located in southeastern Colorado and is the most populous city of Pueblo County with roughly 150,000 people. One of the largest steel-producing cities in the U.S., Pueblo is sometimes referred to as the “Steel City”. The climate is enjoyable year round with outdoor activities available for every season. Located between rivers and mountains, Pueblo also offers visitors and residents scenic beauty in which to indulge.
Lake Pueblo and Other Water Recreation Lake Pueblo State Park, the most visited state park in Colorado, is an aquatic hot spot, with more than 60 miles of shoreline and 4,500 acres of surface water for boating and fishing.
Pueblo is a multicultural community at the confluence of the Arkansas River and Fountain Creek. Downtown's 1.5-mile Historic Arkansas Riverwalk Project serves as a centerpiece for the city's three-district Creative Corridor of galleries, cultural destinations and events. One such festival, the hugely popular Loaf ‘N Jug Chile & Frijoles Festival, celebrates Pueblo's famous green chiles. While there's definitely a sense of history here — Pueblo made Livability.com's Top 10 Cities for Historic Preservation list, the city enjoys contemporary recognition on both national and international levels as the home of Colorado State University-Pueblo (2014 NCAA Division II Football National Champions) and Professional Bull Riders, Inc.
Apply on-line from our website: www.pueblolibrary.org/employment