Job Description
Jackson County Library Services
CIRCULATION SUPERVISOR
40 HOURS
EXEMPT/MEDFORD, OR
$24.06 TO $30.14 PER HOUR
$50,055 TO $62,694 PER YEAR
CLOSES JULY 10, 2023 - OPEN UNTIL FILLED
THE POSITION
The Circulation Supervisor will supervise paraprofessional staff in public service areas of the library. The primary responsibility is at the circulation desk, providing excellent customer service, handling and overseeing the opening of accounts, placing holds, handling fines, processing lost materials, and problem-solving patron accounts.
DUTIES AND RESPONSIBILITIES
• Provide excellent, friendly customer service, dealing tactfully with library patrons, maintaining appropriate and harmonious patron relationships, and promoting good public relations by greeting and completing all transactions accurately and courteously.
• Lead tours of the library and provide assistance to patrons in all areas of the library.
• Supervise Library Associates, Library Clerks, and volunteers, including performance management, evaluation, interviewing/hiring, training, and approving timesheets with a passion for building and leading effective teams.
• Work closely with the Area/Branch Manager to ensure the Circulation Department's day-to-day operations are efficient and reaching excellence standards.
• Communicate often, including holding department meetings, with Circulation Department staff regarding library policies, procedures, programs, and strategic plan.
• Serve on the systemwide Circulation Committee and work collaboratively to create circulation policies and procedures.
• Analyze, use reasoning to logically problem-solve, and contribute to the solution of problems relating to circulation services.
• Support and implement standardized library procedures and policies.
• Apply judgement, discretion, and initiative in performing moderately complex clerical and computerized circulation system work.
• Inform library patrons of rules of conduct as necessary, and enforce policy as appropriate.
• Maintain circulation records.
• Process damaged materials to ensure collections are maintained in good condition.
• Assist with library opening and closing procedures.
• Support the reference desk in assisting patrons with questions.
• Excellent planning and organizational skills.
• Regular attendance.
• Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
• Proficiency with library systems and databases.
• Principles and methods of supervision, management, and training.
• Techniques of public relations and appropriate philosophy and attitude toward library and public service.
• Excellent communications skills, both written and verbal.
• A high degree of proficiency in Microsoft Office suite including Excel, Word, and PowerPoint.
• Excellent customer service skills.
• Ability to embrace change, along with the ability to strategize.
• Ability to work a regular schedule that may include a combination of days, evenings and weekends.
• Actively supports and respects diversity in the workplace.
QUALIFICATIONS
MINIMUM QUALIFICATIONS
• High School Diploma or GED and one year of supervisory experience OR Equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the duties as described.
• Demonstrated ability and experience to achieve goals while effectively leading a team whose members have a wide range of skills, knowledge, abilities, and responsibilities.
• Proven ability to communicate effectively with a number of different audiences using a variety of methods.
• Strong interpersonal skills.
DESIRED QUALIFICATIONS
• Bachelor's Degree from a regionally accredited college.
• Bilingual.
SPECIAL REQUIREMENTS/LICENSES
• Criminal background check required.
• Must be fully vaccinated against COVID-19 per the JCLS Board Policy.