Job Description
Heights Libraries has an opening for a part-time Technology Assistant in our Heights Knowledge and Innovation Center (HKIC) located at our Lee Road branch. The HKIC is home to a Multi-Media Lab, a STEAM/Maker Lab, and computers running both Windows and Mac OS. In this position, you will be assisting customers in person and over the phone with computer/technology-related questions; and assisting customers with scanners and other related office equipment.
Job requirements
- High school diploma or equivalent combination of education and/or experience.
- Excellent interpersonal and customer services skills required with the ability to interact effectively with all customer age groups.
- Must be patient and adaptable to working with customers of varying degrees of computer and office equipment skill and knowledge.
- Ability to provide customer support with technology and software applications.
- Must be comfortable working in an environment where you will be moving from task to task.
- Physical requirements include the ability to stand, sit, bend, and push.
- Technology Assistants will be expected to work a schedule of 20 hours per week including weekdays, evenings, and weekends.
Knowledge Requirements
- Microsoft Office – Word, Excel, PowerPoint
- Windows and Mac operating systems
- Experience with multi-media equipment and software (preferred)
Benefits & Additional Compensation Info
Salary & Benefits
The salary range starts at $15.75 per hour. Ohio Public Employees Retirement System; paid vacation, sick time, 10 paid holidays, and paid parental leave. For full consideration submit cover letter, resume, and application no later than July 25, 2023. No phone calls please. Apply online at http://heightslibrary.org/jobs/.
EEO /Drug free workplace employer
The Community
About us
Heights Libraries began its mission to serve the community in 1916. We have grown and expanded significantly in the intervening years, but our founding ideals of providing outstanding library services, staff, and facilities has not changed. Our customers' needs are our first priority. Our goal is to anticipate and fulfill those needs to provide our customers with a unique and rewarding library experience. We strive to be a community gathering place and provide an environment where all are welcome.