Job Description
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a Part Time (30 Hours) Library Assistant II for the (Blair-Caldwell Branch). You will be spending most of your time at customer-facing service points, welcoming a diverse population with respect and dignity, and creating a safe library space where all are free to explore and connect. You’ll make positive experiences for library customers by checking out and returning books, registering customers for library cards, ordering books and other library materials from other agencies, and responding to customer questions about using library resources. You will assist customers with both library and personal technology.
You’ll use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures. You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities, and support through action the Library's mission, vision and values and goals. You may assist with shelving, collection maintenance, and outreach projects as requested.
We know your time is valuable. Applicants who meet the following minimum requirements will be considered:
- A high school diploma or equivalent.
- One year of customer service experience that included working on a computer.
- Spanish language fluency is encouraged, but not required.
Other things to know:
- The Denver Public Library's vision: An inspired and engaged Denver. We are making Denver a better place to live, work, and play by connecting people with information, ideas, and experiences to provide enjoyment, enrich lives, and strengthen our community.
- The schedule will be determined by the needs of the department and will include evening and weekend hours.
Starting Pay
$17.55 - $19.75
Agency
Denver Public Library
Assessment Requirement
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
The Community
About our Branch
The Blair-Caldwell African American Research Library Branch is located near downtown and provides a variety of services to the community. Highlighting the history of African Americans in the West, Blair-Caldwell is a valued community resource and serves a diverse population. The three floors of this library provide visitors with a unique cultural experience, allowing all to learn about and celebrate the Five Points community.
About You
Our ideal candidate has:
- Excellent customer service skills and ability to learn in a fast-paced environment.
- Knowledge of office practices and procedures.
- Skill in operating a computer and working with attention to detail.
- Skill in interpreting, communicating and presenting information.
- Skill in cash handling.
- Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups.
- Ability to demonstrate flexibility, positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers and community.
- Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
- Ability to make simple mathematical computations.
- Ability to multitask and prioritize.
- Ability to adapt to the ebb and flow of material intake. Ability to follow written and oral instructions.
- Ability to use basic workplace technology including email, internet and automated software.
- Ability to pass a background check after the offer to hire has been made.