LibraryJobline

Job Description

The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement.

The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.

Position Summary

The Library Technician, ILL Services position reports to the Interlibrary Loan Supervisor and is responsible for Prospector lending and borrowing functions. This position will also collect data and reports for the various functions under the purview of the Interlibrary Loan Unit. Works at the Service Desk as scheduled. This position is responsible for the opening the library on Sundays and the work schedule is Sundays, 9:30am – 5:30pm, and Mondays through Thursday, 10am – 6pm. On occasion the schedule requires flexibility as this position provides coverage for other staff and for changes to operating hours as needed.

Essential Functions

• Supports Resource Sharing workflow within the Interlibrary Loan unit. Responsible for Prospector Borrowing and Lending, ensuring requests are processed within a timely and accurate manner. Prepares ILL and Prospector materials for shipment through courier, USPS, and international shipment. Completes the Prospector reconciliation process annually. Assists with Interlibrary Loan Borrowing including processing Faculty requests, responding to conditional requests, resubmitting canceled requests, checking copyright compliance, and verifying citations. Assists with Interlibrary Loan Lending including locating and preparing materials to be loaned, patron renewals, etc. Processes and delivers electronic book requests according to licensing guidelines. (40%)
• Responsible for running and clearing status reports within ILLiad, Alma, and Millenium/DCB systems for quality control purposes. (15%)
• Responsible for opening the library on Sundays. Shares responsibility for building safety, including communication and implementation of the library’s Disaster Plan. (10%)
• Provides back-up support for Interlibrary Loan borrowing including transmitting student and staff ILL requests in a timely manner, assists in planning and implementing procedures, and communicates Interlibrary Loan policies to patrons and lending libraries. Corresponds with lending libraries regarding overdue, recall, renewal, and billing notifications. (10%)
• Works on-call at the Service Desk assisting and coaching student employees on Service Desk activities utilizing the Alma system to checkout and check in library material, collect fines utilizing the credit card machine, answer user questions utilizing the library website and policies manual, and refer patrons to the appropriate department within the library or DU campus as needed. Communicate access and borrowing polices to users and resolve patron issues. Forward unresolved concerns to Access Services Librarian and Access Services Manager as soon as possible and communicate Service Desk concerns and relevant information to Access Services staff and other stakeholders within the library. (25%)

Knowledge, Skills, and Abilities

• Ability to follow established procedures and to perform work requiring considerable attention to detail
• Ability to collect and analyze statistics; ability to use an automated library system and PC
• Ability and willingness to troubleshoot office equipment
• Ability to maintain clerical records
• Ability to work collaboratively and cooperatively in a team-based organization
• Customer service experience
• Knowledge of MS Office programs, primarily MS Word and MS Excel

Required Qualifications

• High school diploma or GED
• Demonstrated ability to establish and maintain effective working relationships with other employees and patrons/customers
• Demonstrated organizational skills
• Ability to follow established procedures and perform work requiring attention to detail.
• Experience performing detailed work in an automated system
• Ability to prioritize and work under pressure
• Ability to handle multiple tasks simultaneously
• Experience in public service or customer service

Preferred Qualifications

• Experience working in a library
• Experience with ILL or Prospector systems

Working Environment

The work environment is a busy service desk in an academic library. The department is highly automated with attention paid to ergonomics and safety, using workstations equipped with easy access to needed resources and access to the Internet. The unit is one of several working collaboratively and cooperatively in a team-based organization.

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Sunday, 9:30am – 5:30pm, and Monday through Thursday, 10am – 6pm.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) August 4, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 5.

Hourly Range:

The hourly range for the position is $18.00 - $18.50.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Benefits & Additional Compensation Info

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.