Job Description
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a Supervisor of Administrative Support to supervise library circulation staff at the Ross-University Hills Community Hub location and train circulation staff to be deployed to other locations in the hub’s region. In this leadership position, you will set a high standard of customer service for direct reports and coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As a supervisor, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; work with direct reports on performance and engagement as a group and individually; develop work-related goals; provide performance feedback in one-on-one settings, as well as yearly performance reviews; coach for improvement; and oversee time cards and leave requests. This position works closely with the branch supervisor to conduct hiring interviews and select high quality candidates that represent a wide array of perspectives and life experiences, report building and technology issues, and serve as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch’s Change Fund Custodian, acting as a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes.
About You
Our ideal candidate has:
A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
Ability to use technology including an automated materials handling system, email, internet, databases, eMedia, social media and other software.
Ability to manage unconscious bias and treat others with respect and empathy while setting appropriate boundaries.
Ability to multitask and prioritize, shifting work priorities as needed.
Ability to demonstrate positive attitude and cultural sensitivity.
A demonstrated ability to supervise and lead a team through organizational changes, communicate openly, and support staff in finding answers to their questions.
Ability to foster staff curiosity and professional development.
Ability to connect and build positive relationships with people from all backgrounds and age groups.
Ability to onboard and train staff
Ability to learn and teach circulation practices, demonstrated skill in providing leadership, and excellent customer service skills.
Skill in interpreting, communicating and presenting information.
Knowledge in problem solving and conflict resolution.
MINIMUM QUALIFICATIONS:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years of clerical or technical experience.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
License/Certifications: None
ADDITIONAL PREFERRED SKILLS:
(1) year of Supervisory Experience
**This position is scheduled to close on 8/11/2023. Applications will be screened while the job posting is open. PLEASE SUBMIT A COVER LETTER, (3) PROFESSIONAL REFERENCES W ITH RESUME AND APPLICATION BY END OF DAY ON 8/11/2023 IN ORDER TO BE CONSIDERED.
Additional Info & Requirements
MINIMUM QUALIFICATIONS:
-Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
-Experience Requirement: Three (3) years of clerical or technical experience.
-Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
-License/Certifications: None
ADDITIONAL PREFERRED SKILLS: (1) year of Supervisory Experience
The Community
About Our Branch
Originally built in 1962, the Ross-University Hills Branch Library is a well-loved, bustling neighborhood branch, located near two busy shopping centers. The branch is a lively circulation and reference location, with historically high door counts and frequent customer interactions. Ross-University Hills welcomes a wide variety of community members, and offers programming for older adults, popular storytimes, activities for children and families, as well as Plaza programs.
HR Info
**This position is scheduled to close on 8/11/2023. Applications will be screened while the job posting is open. PLEASE SUBMIT A COVER LETTER, (3) PROFESSIONAL REFERENCES W ITH RESUME AND APPLICATION BY END OF DAY ON 8/11/2023 IN ORDER TO BE CONSIDERED.