Job Description
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a Library Assistant V for the (branch location). In this position, you will set a high standard of customer service as an example to direct reports and coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As team leader, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; work with direct reports on performance and engagement as a group and individually; develop work-related goals; provide performance feedback in one-on-one settings as well as yearly performance reviews and coach for improvement. This position works closely with the branch supervisor, conducting hiring interviews and selecting high quality candidates that represent a wide array of perspectives and life experiences, reporting building and technology issues, and serving as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch Change Fund Custodian, being a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes.
About you
Our ideal candidate has:
A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
Ability to proactively engage and lead work teams through library changes, communicating openly and supporting staff in finding answers to their questions.
Ability to use workplace technology effectively, including email, calendar, internet, video conferencing, and other software.
Ability to demonstrate innovation and flexibility.
Ability to multitask and prioritize.
Ability to demonstrate an equity-driven approach to leadership and team dynamics.
Ability to help select, train, motivate, and lead clerical staff.
Ability to present and provide library services to customers with varying degrees of experience and knowledge.
Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner.
Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers, coworkers and community of all ages and backgrounds.
Ability to thrive working in an environment with constant public contact.
Ability to deliver exemplary customer service.
Skill in demonstrating initiative.
Knowledge of office practices, procedures, and equipment.
Minimum qualifications:
One year of experience in library circulation or similar work, including experience
A high school diploma or equivalency.
providing customer service and resolving customer issues.
**This job posting is scheduled to close on 8/11/2023. Applications will be reviewed while job posting is open. A COVER LETTER AND RESUME MUST BE INCLUDED WITH AN APPLICATION BY 8/11/2023 IN ORDER TO BE CONSIDERED.
The Community
Bob Ragland
This is an exciting opportunity to help shape our newest location of the Denver Public Library through the development and implementation of a co-located, creative-focused branch model with our values of Connection, Curiosity, Equity, Stewardship, and Welcoming in action. The newest branch, Bob Ragland, is in the Five Points Neighborhood part of the RiNo Arts District and along the Platte River Trail. The park buildings and our partner non-profits, RedLine satelitte studio space, Alto Gallery and Focus Points, will serve as an equitable and public community hub that celebrates art, innovation, education, small business, and community empowerment for the surrounding neighborhoods. This location will welcome all community members customers to use the collection, community spaces, and technology. The Denver Zine Library will be housed for at least one year on the second level. There are four community rooms for small and large groups. Collaborating daily with our ArtPark partners and other community organizations through proximity and strong outreach.