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Interlibrary Loan Borrowing Operations Manager

University of Colorado Boulder Libraries

Boulder, CO

Application Deadline

Apply By Sep 10th, 2023


$50,000.00 to $54,000.00 per Year   Calculate


Boulder, CO




Not Required

Minimum Education

Bachelor's Degree

Library Experience


Supervisory Experience


Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Job Summary

The University Libraries encourages applications for an Interlibrary Loan Borrowing Operations Manager! The Manager is responsible for leading all aspects of daily ILL Borrowing and digital document delivery operations for the CU Boulder Libraries. These activities include determining workflow and developing procedures, organizing new initiatives, training staff, taking ownership for daily assignment and processing of queues, resolving problems, processing requests for the section’s purchase on demand program, and managing physical materials borrowed from other institutions. The position is also responsible for supervising and training student assistants and coordinating various other resource sharing services.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

What Your Key Responsibilities Will Be

Oversees ILLiad Request Queues and Borrowing Workflows

Develops procedures and implements workflows for ILL Borrowing. In conjunction with ILL Lending, plans and implements workflows for document delivery. Creates, maintains, and reviews all ILL Borrowing and digital document delivery documentation. When appropriate, conducts training on new or edited procedures or workflows.

Monitors ILLiad request queues, email queries and responses, and supervises the status of requests for ILL Borrowing and digital document delivery. Reviews and routes purchase on demand requests, resolves problems, and communicates workflow changes. Processes requests daily and places requests in relevant ILLiad queues or assigns requests to other section members. Routes requests as appropriate to other staff in the University Libraries locations such as PASCAL or Rare and Distinctive Collections. Communicates with other lending institutions and with patrons (faculty, students, staff). Makes independent decisions in order to determine the most efficient and cost-effective manner in which to obtain an item, whether from a library or external institution or by purchasing on demand. Remains current on University and Libraries-wide policies. Communicates Borrowing and document delivery operations issues and policies to colleagues within our own and other libraries.

Manages Physical Materials for ILL Borrowing

Oversees the process for receipt and delivery of returnables and non-returnables, including books shipped in error, partial shipments, and other problems. Monitors problems with received and returned materials and takes action to resolve them. May coordinate with the mailroom, ILL Lending, and Circulation to resolve shipping issues. Monitors the status of received materials and ensures that they are checked in and ultimately returned to the proper lender. Also supervises the receipt of article and book chapter request for CU patrons.

Resource Sharing Services

Assists the section with various resource sharing services. May assist with: ILL Lending request processing, “scan and deliver'' document delivery, Occam’s Reader requests, SILLVR requests, and communication with patrons, as needed.

Purchase on Demand

Purchases routine and non-routine materials on demand according to various policies and procedures. For purchases that need special attention or approval, this position consults with colleagues in Acquisitions, Collection Development, the section lead, and with subject specialists as applicable. Purchases theses and dissertations when necessary. Refers sophisticated orders to Section Lead for guidance and assistance.

Student Assistant Supervision and Training for ILL Borrowing

Hires, evaluates and supervises the work of student employees. Conducts training, develops procedural guidelines and documentation, and processes time sheets. Trains and supervises volunteers in the unit. Makes staffing and training recommendations to section lead when appropriate and necessary, and assists with cross-training of students within the sections/team.

Serves as DOCLINE Liaison

Serves as liaison for the National Library of Medicine’s DOCLINE system for all borrowing and lending tasks. Analyzes routing tables and adjusts system settings as appropriate. Assists with troubleshooting and problem solving. Resolves issues within the system and keeps all relevant parties informed on DOCLINE activities, including new DOCLINE versions and changes. Recommends changes to DOCLINE policies and procedures. May coordinate training.

Professional Development and Service

Serves on library-wide task forces and committees as appropriate. Educates self and others on new initiatives related to interlibrary loan lending. Attends professional webinars or other educational sessions. May provide reference and other assistance to patrons of the University Libraries in order to help meet their information needs.

Benefits & Additional Compensation Info

What You Should Know

This position is working in a hybrid work situation.

What We Can Offer

The salary for this position is $50,000 - $54,000. A small relocation assistance stipend may be available within University Libraries guidelines.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Additional Info & Requirements

What We Require

  • A Bachelor's degree. Equivalent experience may substitute for a degree on a year for year basis.
  • 3 years of professional library experience that includes experience using interlibrary loan software such as ILLiad, OCLC, WorldCat Resource Sharing, RAPID, or ReShare
  • A Master's Degree of Library and Information Science (MLIS) or coursework in LIS can substitute for up to two years of experience.

What You Will Need

  • Thorough, able to communicate clearly in writing, and organizational skills.
  • Ability to communicate clearly and effectively verbally and in writing, and internally and externally to users and other lenders.
  • Ability to interact collegially and professionally with skill, tact, and courtesy with students, faculty, and colleagues, both internally and externally.
  • Ability to advocate for an environment of diversity, inclusion, and respect.

What We Would Like You to Have

  • Coursework in Library and Information Science.
  • Supervisory experience of student assistants or staff.
  • Experience with an integrated library system such as FOLIO.
  • Ability to identify and solve problems independently and collaboratively.
  • Responsiveness and flexibility in order to adjust to a changing work environment.
  • A record of exercising good judgment, consistent with University and library policies and applicable laws.

The Community

Who We Are


We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.


An information-empowered world.


Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.

The University Libraries encourage applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job and that person may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don’t meet every preferred qualification.

HR Info

Special Instructions

To apply, please submit the following materials:

  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by September 10, 2023 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

Posted Aug 28, 2023