Job Description
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
- Access to innovation workspaces
JOB LOCATION
Central Library - 14949 E Alameda Pkwy, Aurora, CO 80012
The Hiring Range for this position is $20.0406 - $25.05075/hourly
The Salary Range for this position is $20.0406 - $31.31344/hourly
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Competitive total compensation package
- Rich benefits package with low employee costs
- Generous paid-time-off program (Vacation, Sick and Personal leaves)
- Retirement pension plan
- Rewarding public sector work impacting a large and diverse community
- Growing city and employee population
- Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
- On-site fitness center and wellness programs
- Remote work opportunities
Department Information
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurora citizens. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.auroralibrary.org to learn more about the Aurora Public Library.
Library Services Summary
- 7 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Printing, faxing and scanning services
- Community events, programs, and activities for all ages
Cultural Services Summary
- Aurora History Museum and Historic Sites
- Aurora Fox Arts Center -Theater
- Bicentennial Arts Center
- Art in Public Places collection (over 240 commissioned pieces around the city)
Position Information
The individual in this position must provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer service skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this position.
Locations: Will work primarily at an assigned location, hours may change based on business need. May be required to occasionally to substitute at another Aurora Library location based on staffing needs.
Central Library - 14949 E Alameda Pkwy, Aurora, CO 80012
Primary hours will include days, nights, and weekends but will primarily be a Sunday – Thursday schedule. Hours are subject to change dependent upon department needs.
The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
PRIMARY DUTIES & RESPONSIBILITIES
- Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.
- Provides friendly, efficient, and professional service to customers in-person, by telephone and email.
- Assists customers with accessing and using library resources (books, databases, computers, etc.) and computer questions related to Microsoft Office products, internet navigation, email services, third party web sites and other software applications on public computers.
- Assists in creating programs on a wide range of topics (computer, research, English as second language, literacy, discussion groups, book clubs, tours, story-times, etc.) on or off-site.
- Functions as the on-site person in charge overseeing staffing and facility customer related functions in the absence of the Supervisor or Librarian
- Performs basic readers advisory and basic reference searches using library resources, on-line databases, and other reputable sources.
- Creates and maintains displays, bulletin boards, and other merchandising efforts.
- Checks books/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
- Assists with collection/inventory management duties that may include weeding, sorting, and shelving.
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis
Education:
- Bachelor's Degree in library science or a related field
Experience:
- 1 year of customer service or library experience
- Experience within a library system is a plus
Licenses and Certifications: As assigned, specialized certifications may be required, such as:
- Driver's License with good to excellent driving record and clean MVR
Knowledge:
- Customer service techniques
- Routine software/computer systems including the internet
- Email, word processing, spreadsheets, database input/use
- Inventory/customer transaction systems
Abilities:
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
- Enthusiasm, initiative, creativity and patience working with all ages
- Experience with developing and conducting classes and programs for all ages
- Ability to deal with stressful situations with tact and diplomacy
- Exercise good judgement in difficult and/or tense situations
- Use general office equipment, computers, calculators, and copy/fax machine
- Perform basic mathematical calculations
- Follow oral and written instructions
- Work shifts, including some nights, and weekends
- Ability to drive a full-size cargo van in varying weather conditions, transport/carry using a dolly bins of library books/materials
- Ability to speak a second language a plus
WORKING CONDITIONS
Essential Personnel:
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel
Physical Demands:
- Highly physical work requiring the ability to lift 40 pounds with or without assistance
- Frequent lifting, carrying, pulling, pushing, bending, stooping, walking and standing
- Hand/eye coordination for operation of office equipment, carts, and moveable shelving
- Vision to read and interpret reports, documents and other written information
- Frequent speech communication and hearing to maintain communication with employees and citizens
Work Environment:
- Works primarily in clean, comfortable environment with shared work stations and equipment
- Works primarily indoors but also works outdoors when delivering library materials in varying weather conditions
- Shift work to include days, nights, working weekends and occasional holidays.
- Must be willing to work at least one closing shift
Equipment Used:
- Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and menu driven databases as a part of the Library automated systems.
- Full-size cargo van
- This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.