Job Description
POSITION SUMMARY
Join the Englewood Public Library’s team of curious, tech-savvy and friendly service associates. You will primarily focus on helping children and families engage with their library, help plan and deliver engaging programs and storytimes, and assist all library patrons to read, explore and discover. The City of Englewood is a vibrant and changing community that appreciates and supports its Library. We are small enough to offer personal service but large enough to support new ideas.
DUTIES AND RESPONSIBILITIES
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.
Assists patrons in the use of library computers and personal devices in order to access information sources and digital materials and effectively utilize common applications.
Assists in planning and delivery of programs, story times, and special services such as readers’ advisory, technology training or outreach to the community.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
Other Duties & Responsibilities
May work with volunteers.
Performs other duties as assigned and required.
PREPARATION AND TRAINING
Education: Two years of college-level coursework. Completed bachelor’s degree preferred.
Work Experience: Two years of customer service experience; library and/or bookstore experience preferred.
Certifications and/or Licensures: None
Required Driver’s License: None
An equivalent combination of education, training and relevant job experience may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
Basic knowledge of:
- Public library operations
- Reference interview techniques
- Customer Service standards
- Common and emerging personal technology applications
- MS Office Suite
- Standard office equipment including copiers and printers
Skills and Abilities
Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills - Excellent communication skills required to provide an exceptional customer experience for library guests. Also required to work in a team-oriented environment.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs).
HOURLY RATE
$16.80 - $25.20 per hour
HR Info
Human Resources