Job Description
Title: Science & Engineering Library Evening Supervisor
Location: UMass Amherst (Amherst, MA)
Start date: As soon as possible
End date: December 29, 2023
Schedule: Sunday – Thursday, 2 PM – 10 PM
Pay Rate: $17.50 per hour
CORI: Not required
Description:
This full-time position (37.5 hours per week) will supervise operations and student staff in an integrated public services environment and provide public service by assisting patrons and solving complex problems for library users.
Supervision received:
- This position reports to the Head of the Science and Engineering Library.
Supervision exercised:
- 3.5 FTE student workers (14-15 students)
Responsibilities:
- Oversee processing and lending of library materials in the Science and Engineering Library. Coordinate with Public Services Day Supervisor.
- Train and oversee student assistants in the application and interpretation of circulation services, policies and procedures established for the UMass Amherst Libraries.
- Respond to patron queries about circulation services and solve complex problems.
- Close branch and respond to maintenance and other emergencies within the library and resolve problems involving aspects of the physical building, personal safety, and security of library materials.
- Collaborate and work in conjunction with other Science and Engineering Library staff to ensure coverage and the provision of services during library hours of operation. Provide backup and cross-train as needed with other unit staff.
Qualifications:
- Working knowledge of the methods, materials, tools, technology, and equipment used in library work, including familiarity with Library of Congress classification system.
- Ability to clearly articulate policies, processes, and procedures tactfully and professionally both orally and in writing.
- Strong service orientation and the ability to meet the public graciously and tactfully.
- Ability to establish and maintain harmonious working relationships with others.
- Ability to understand and follow complex written and oral instructions.
- Ability to organize and document workflows and procedures.
- Ability to exercise sound judgement.
- Facility with technology and its application in academic contexts.
- Knowledge of Microsoft Office Suite, particularly Word and Excel.
- Excellent organizational and interpersonal skills.
- Experience in an academic library preferred.
Minimum Entrance Requirements:
- High school diploma or equivalent and two years of library experience (working or interning).
- One year of experience supervising students, interns, or permanent staff involving training, oversight, and assignment of work in a fast-paced, technology-intensive service setting.
- Experience working with technology in a public service environment.
- Successful prior experience in a position requiring excellent interpersonal and customer service skills, including tactfulness, resilience, and the ability to overcome obstacles and provide creative solutions.
HR Info
Submit resume via our job board - https://www.bibliotemps.com/jobs
Contact with questions – bibliotemps@masslibsystem.org