Job Description
As a member of the Library Education, Research, and Outreach department, this benefits-eligible position will support both Library- and IT-related customer support and will oversee the LARC facility evenings and weekends including providing reference services; providing tier 1 IT support; overseeing circulation services; and serving as building supervisor. The position will open and close the LARC building during assigned shifts, which will be mostly evenings and/or weekends.
Perform other duties as assigned.
Primary Duties:
Provide reference services
- Provide one-on-one assistance at reference desk
- Provide virtual reference services
- Perform specialized database searching as needed
- Assist with data gathering and statistics as needed
- Assist with other reference duties as assigned
- Oversee Reference work-study students during assigned shifts
- Oversee LINC students during assigned shifts
- Carry out weekend and evening procedures when integrated library system or campus network is down.
- Give input and suggestions for improvement of departmental policies and procedures
Serve as building supervisor during assigned reference shifts
- Oversee opening and closing building using proper procedures
- Maintain building security, in accordance with Library policies and procedures
- Report any building or patron issues, including policy violations
Oversee student workers
- Provide backup for student workers throughout the building
- Support student supervisors if issues arise
- Report student absences to supervisors so that substitutes can be found
Provide IT Support
- Monitor/answer/respond to IT Solutions Center phones, emails, and walk-up customers with excellent customer service.
- Track all interactions in the ticketing system and ensure all issues, projects, and tasks are triaged appropriately.
Oversee Circulation Services
- Oversee Circulation Level II Students to ensure that circulation and reserve services are provided in accord with the department’s policies and procedures
- Serve as back-up for Level II Students, answering questions or solving problems as necessary
- Mediate any problems that may arise with patrons at the circulation desk if needed
- Give input and suggestions for improvement of departmental policies and procedures
- Assist with other circulation duties as assigned
- Assist with routine interlibrary loan duties as assigned
Benefits & Additional Compensation Info
This position is benefits-eligible.
Hourly Rate:
$18.23 - $25.53 hourly
Although the full hourly range for this position is provided, appointments are typically made at or near the range minimum.
Anticipated hours:
It is projected that this position will have 0-20 hours per week, with fewer hours during the summer break and some weeks with 0 hours (between academic semesters).
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Additional Info & Requirements
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
- Two years of experience in an occupational field related to the work assigned to the position.
Substitutions
- Appropriate education will substitute for the required experience on a year-for-year
basis.
Preferred Qualifications
- Experience providing reference services
- Experience providing IT support
- Experience with Springshare software programs such as Lib Chat
- Experience supervising student workers
The Community
About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.
Colorado State University Pueblo offers a comprehensive benefits package including:
- Medical Insurance and Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flexible Benefit Plan
- Basic Term Life Insurance
- Voluntary Term Life and AD&D Insurance
- Long-Term Disability Insurance
- Employee Assistance Plan (EAP)
- Travel Accident Insurance
- Voluntary Critical Illness and Accident Insurance
- Wellness Incentive Program
- Annual & Sick Leave
- Retirement Plans
About Pueblo, Colorado
The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
HR Info
Supplemental Information
All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.
Applicants must attach the following documents, in order to be considered for this position:
- a letter of intent (cover letter)
- a current resume or CV
- unofficial or official transcripts showing required degree conferred if using education as a substitute for the required experience on a year-for-year basis.
- three professional references with current contact information either within the on-line application or as an attachment
Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.
Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 11 p.m. (MST) on Sunday, September 10th, 2023, will be given full consideration.
The University reserves the right to check additional references, with prior notification given to the candidate.
Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities. If you need accommodations, please contact the Office of Human Resources & Institutional Equity at (719) 549-2441 or hr@csupueblo.edu.
In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety.
Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.