It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
- Access to innovation workspaces
The Hiring Range for this position is: $43,680.00 - $54,600.00/Annually
The Salary Range for this position is: $43,680.00 - $68,244.80/Annually
Why Work for Aurora?
- Competitive total compensation package
- Rich benefits package with low employee costs
- Generous paid-time-off program (Vacation, Sick and Personal leaves)
- Retirement pension plan
- Rewarding public sector work impacting a large and diverse community
- Growing city and employee population
- Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
- On-site fitness center and wellness programs
- Remote work opportunities
OVERVIEW OF POSITION / DEPARTMENT
The Library Security Supervisor is responsible for the safety and security of library staff, library patrons, and dispersed facilities/assets throughout the Aurora Public Library system. The Library Security Supervisor administers policies and programs (such as safety drills), as well as supervises staff and operations - including guard services, video surveillance systems, workplace safety, and threat assessment. Coordinates with leadership regarding Security services and policies. Supervises staff and develops/conducts staff training. This position is assigned to the Central Library but may travel (and temporarily work) at other locations to conduct training. 50% of this position is devoted to providing regular library service and will include being assigned to library service points. This position directly reports to the Library & Cultural Services Operations Manager.
The ideal candidate will be friendly and outgoing, will have experience with best security practices and procedures, will have experience working in a public library environment, provide supervision and direction for the library Security Team, maintain close attention to detail, and have excellent customer service skills. The candidate will be enthusiastic about change, and able to communicate that enthusiasm to staff. The Aurora Public Library is used by a population who come from all over the world, and have diverse educational and socio-economic backgrounds. As such, we are looking for a dynamic individual who wants to engage with this community.
PRIMARY DUTIES & RESPONSIBILITIES
Security Focus (primary):
- Coordinates with supervisors for the scheduling of security staff.
- Acts as “Person-In-Charge” on a rotating basis with added authority to manage customers issues and other situations when supervisory staff are not on site or unavailable.
- Oversees the training of library security clerks to ensure that they are both competent and comfortable with using library security databases, library security equipment, and are employing best practices to insure a safe and secure environment for all.
- Conducts regular performance evaluations for security staff.
- Works closely with the Library Operations Manager to implement new security technologies, identify areas of safety or security concerns.
- Models behavior for providing friendly and professional library security service, as well as customer assistance for library service needs.
- Schedules and conducts safety/security training and drills for staff.
- Assists staff with difficult customers or with other security concerns as well as creatively solve problems, and negotiate and handle stressful situations in a positive manner.
- Works with Operations Manager as well as supervisory staff to address security issues and concerns.
- Oversees incident reporting, as well as staff use of the library security database. Provides instruction for relevant staff in the proper use of the database.
- Works with staff, contract guard services, and/or emergency services when incident investigations are required.
- Establishes and maintain effective working relationships with patrons, employees, and all levels of management including executive staff.
- Reviews security camera footage as needed, and coordinates with branch staff.
Library Services Focus (secondary):
- Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
- Sorts, processes, shelves, and assists with other general library materials inventory management duties.
- Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer as needed.
- Performs additional duties as assigned.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
- Bachelor’s degree or equivalent experience
- Two years of professional security experience in a supervisory or management role
- Library background experience is preferred, but not required
- Customer service techniques
- Cash handling
- Knowledge of the principles, organization, and practices of library service
- Routine software/computer systems including the internet
- Email, word processing, spreadsheets, database input/use
- Inventory/customer transaction systems
- Strong interpersonal skills
- Skills in effective decision making
- Problem solving skills
- Ability to deal with stressful situations with tact and diplomacy
- Exercise good judgement in difficult and/or tense situations
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
- Tactfully and judiciously implement customer conduct policies
- Use general office equipment, computers, calculators, and copy/fax machine
- Perform basic mathematical calculations
- Follow oral and written instructions
- Work shifts, including some nights, and weekends
- Ability to speak Spanish a plus
Licenses and Certifications Required:
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
- Medium physical work requiring the ability to lift 40 pounds with or without assistance
- Frequent lifting, carrying, walking and standing
- Hand/eye coordination to operate computer keyboard
- Vision to read and interpret reports, documents and other written information
- Frequent speech communication and hearing to maintain communication with employees and citizens
- Works primarily in clean, comfortable environment with shared workstations and equipment
- Shift work to include days, nights, and weekends
- Frequently uses computer keyboard and telephone, fax machines, printers and copiers
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.