Working under the Access Services Librarian, this position is responsible for the management of the daily workflow in the Access Services Department and the hiring/training/supervising of student staff. As part of the essential duties of the job, this position helps to ensure coverage for the Circulation and Reserves Desk, manages circulation student staff, oversees library billing, and serves as interim department head in the absence of the Access Services Librarian.
Major Duties and Responsibilities:
Hires, trains, supervises and evaluates Circulation student staff. Oversees and organizes unit workflow for all student workers in the department. Maintains and updates the student training course in the University’s LMS, including grading assessments for Circulation students. Conducts semi-annual evaluations of Circulation student staff. Creates and maintains student staff wage tracking to ensure coverage throughout the semester and that students remain within the balance of their work-study award.
Creates desk schedules for both permanent and student staff, ensuring adequate coverage during operational hours. This may include providing supplemental coverage in the event of an unplanned staff absence. In collaboration with the Access Services Librarian, this position may flex their schedule to cover planned and unplanned absences.
Under the direction of the Access Services Librarian and Dean of the Library, this position posts building hours to the library website, library entrance signs, social media, and phone voicemail.
Manages the process for recovering, billing, and processing payments for overdue items. Liaises with other libraries to address interlibrary loan billing and replacement copies for both borrowing and lending items.
Reports facilities and maintenance issues that occur in the course of regular business. Works with the Access Services Librarian and Dean of the Library to coordinate long-term or special maintenance projects.
Addresses patron concerns and resolves conflicts regarding library procedures and policies. If necessary, refer the patron to the Dean of the Library or Access Services Librarian.
In coordination with the Access Services Librarian, develops, implements, documents, and maintains departmental policies, procedures, and goals.
Assists patrons with locating library materials, circulation of library materials and equipment, questions related to library accounts, user requests, and all other services; Provide backup assistance for front desk services.
Provides general assistance to users, referring users to library faculty, staff or other departments depending on the complexity of the inquiry. Serves as interim department head in the absence of the Access Services Librarian.
Performs other duties as assigned to ensure the provision of efficient library service.
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. This position will work either a Sunday-Thursday or Monday-Friday schedule. Hours are flexible and may be adjusted with the approval of the Access Services Librarian.
Benefits & Additional Compensation Info
Take a moment to consider our Total Rewards package:
- A generous tuition benefit for employees, spouses, and dependents
- Paid Mission leave to give employees time to volunteer in the community
- Options for flexible work
- Additional time off each year when the University closes for Winter Break
- Medical, dental, and vision insurance
To view our Benefits Guide, use either the link or the web address below.
Additional Info & Requirements
Bachelor’s degree with experience in a related field OR three years of library experience
Excellent interpersonal, customer service, and verbal/written communication skills.
Minimum of three years of experience in circulation or access services.
A master’s degree in Library and Information Science (completed or in progress) may be substituted for work experience.
Experience working with student staff or traditional college-age individuals.
Experience with Springshare products, including LibStaffer and LibCal.
Experience with Sierra or another integrated library system
Working at Regis University
As Regis employees, we embrace our Jesuit values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.
Who We Are
We are employees of the Library, Learning Commons, and Student Disability Services/University Testing who are creative individuals and collaborators at heart. We want to form connections with individuals and community members and are passionate about our work.
We form campus and community partnerships to enable access to information, resources, spaces, and people with the goal of fostering education for a more just and humane world.
Our values tie directly to our mission. They are framed by a commitment to social justice, racial justice, disability justice and furthering equity for our Regis Community.
Please submit a resume, cover letter, and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.
Contact Human Resources
Department of Human Resources K-4
3333 Regis Boulevard
Denver, CO 80221-1099