Job Description
Job Summary
The William M White Business Library encourages applications for The Branch Operations Manager, Business Library Position! The Manager will coordinate and implement the daily services of the Business Library by ensuring proper staffing, scheduling, training, work assignments, procedure setting, performance evaluation, payroll preparation, building and facilities operations, library instruction, and overall workflow of the unit is properly maintained. At its core, this role will provide circulation and reference services to meet patron research needs; take a user-centered approach to improvements in the spaces, services, and service points; and analyze unit statistics using library science principles to evaluate service and facilities’ needs. This role will take on responsibilities in the area of library instruction, collaborating on the coordination of the sessions and participating in the instruction team.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
What Your Key Responsibilities Will Be
Daily Operations Manager:
Responsible for leading circulation and service desk operations at the William M White Business Library and collaborating as needed to improve processes and develop policies. Ensure that trained personnel staff library during hours of operation; ensure adequate staffing for provision of services, access to materials, and security of the library. Applying knowledge of library science and the needs of the faculty staff and students, gathers and analyzes data, develops new processes, services, routines, and procedures for library operations.
Communicate library operations issues and policies to other Libraries and external customers. Initiate solutions to patron difficulties and respond to patron questions and difficulties in consultation with appropriate colleagues; explain Libraries policies provide options to resolve difficulties.
Serve on Circulation guild to develop, plan, recommend, and implement circulation-related organizational procedures and policies. Serve on other Libraries-wide pods and committees where Business subject knowledge and branch operations expertise is applicable.
Supervision of Student Assistants:
In accordance with employment laws and University and Libraries regulations, supervise student employees. Actively create an inclusive atmosphere free from harassment and discrimination. Apply knowledge of Business research practices to train student assistants on information needs and behaviors of the College of Business user community.
Interviews, hires, trains, evaluates and conceptualizes student assignments. Administers student wage budget. Is responsible for student budgeting, scheduling, work assignments, payroll, disciplining, and terminating.
User Experience and Data Analysis:
Gather user feedback through surveys, focus groups, studies, and informal conversations, on the changing daily service demands at the Library. Gather statistical data on space and circulation use. Analyze those service demand patterns, user preferences, and unit statistics to develop customized operational, service, and physical strategies to enhance services and anticipate future challenges using knowledge of trends in Libraries and campus initiatives. This position will reprioritize and redirect available departmental resources to meet those demands. Coordinate unit records, including student payroll, policy and procedure documentation for circulation services, and unit statistics.
Instruction:
The Business Library conducts library instruction for the Leeds School of Business. This position will be a member of the business instruction team, conducting library instruction sessions on topics in Business. The position will also manage the calendar for the Business Instruction Lab, and work with the Business Instruction Coordinator to ensure that the instruction request process works smoothly.
Reference:
Provide reference and other assistance to patrons in the Business Library in order to help meet their information needs. Schedule and host research consultations. Evaluate patron's information literacy levels and direct user to appropriate library resources. Requires expertise in information discovery strategies for the business subject areas and sound judgment in triaging reference questions to the appropriate subject specialists.
Collaborate with section, team, and branch members and other service customers:
Actively participate in and contribute to section, team, branch, Libraries, and other relevant meetings. Monitor and evaluate current services, procedures, practices, and documentation for improvement. Make suggestions and recommendations for improvements to services, service points, and branch as necessary. Stay up to date with changes to Libraries policies and procedures.
Professional Development:
Stay current with library science practice and trends by reading professional publications and other information outlets such as listservs, by attending instruction sessions and relevant talks, and by coordinating with other department members and members of the larger business library community. Attend workshops and continuing education opportunities that relate to the Libraries’ resources. Develop skills in using indexes and other discovery tools in the social sciences.
Facilities Management
Responsible for coordinating maintenance of physical space and facilities, computers, and other technology in the library. Proactively communicate with other university departments as needed (Leeds, Facilities Management, OIT). Anticipate building issues that may impact services or library hours and coordinate processes to minimize disruption. Liaise with the UCB Libraries' Security Unit, Preservation Unit, and Information Technology Department, as well as outside campus departments, such as Facilities Management and disciplinary departments, to maintain facilities that allow for an efficient, productive, and service-oriented Unit.
Benefits & Additional Compensation Info
What You Should Know
This position will be working primarily in person.
What We Can Offer
The salary range for this position will be $50,000 - $54,000. A small relocation assistance stipend may be available within University Libraries Guidelines.
Benefits
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Additional Info & Requirements
What We Require
Bachelor's Degree (or equivalent experience) from an accredited university.
Three years of relevant, professional experience in Libraries providing customer service. A Master’s of Library & Information Science degree can substitute for the years of experience on a year-for-year basis.
What You Will Need
Excellent interpersonal skills with a customer service focus.
Excellent planning and organizing skills.
Excellent written and verbal communication skills.
Adept at office technologies and facilities management.
Capable of managing competing demands and flexibly responding to challenges.
Demonstrated ability to advocate for an environment of diversity, inclusion, and respect.
Ability to complete assignments and independently solve problems.
Able to perform duties independently through applying library science principles and job-acquired skills to solve complex problems and offer user-centered solutions.
Knowledge of trends and standard processes in providing research assistance in a higher education setting.
Knowledge of tools and approaches for conducting in-depth research.
Evidence of a strong service orientation and demonstrated dedication to a user-centered approach to library support services.
Ability to exercise good judgment consistent with Libraries policies and procedures.
What We Would Like You to Have
Relevant coursework in Library and Information Science.
Experience conducting research assistance in an academic research library setting.
Experience with scheduling or managing a service point.
Experience with library instruction.
Experience with supervising student employees.
The Community
Who We Are
Mission
We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.
Vision
An information-empowered world.
Values
Empower | Connect | Learn | Inspire
Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.
Diversity Statement
We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.
The University Libraries encourage applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job and that person may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don’t meet every preferred qualification.
Links
External Job Ad
https://jobs.colorado.edu/jobs/JobDetail/Branch-Operations-Manager-Business-Library/53178
HR Info
Special Instructions
To apply, please submit the following materials:
A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by December 4, 2023 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu