Job Description
Respond and provide complex assistance and resolution to library customers concerning library policies, activities, computer databases, services and materials. Provide library customers with information, connections, and direct referrals to resources and social service agencies for health, mental health, and addiction support services as well as housing and job search skills. Coordinate assigned activities with other divisions, outside agencies and the general public. Plan and participate in developing, preparing, coordinating, scheduling and providing special library programs and training for the general public and staff on social services; provide highly responsible and complex assistance to higher level supervisory or management staff.
Preferred Knowledge
- Basic computer programs as required by assigned area
- Principles of neighborhood coordination and needs assessment
- Modern and complex principles and practices of program compliance requirements
- English usage, spelling, grammar and punctuation
- Pertinent Federal, State and local laws, codes and regulations
- Operations, services and activities of a municipal library
- Operations, services and activities of community services programs
- Community resources and outreach agencies
- Principles and practices of basic social services
- Basic counseling techniques
- Methods and techniques of scheduling services and programs
- Principles of efficient and effective public relations and customer service
- Principles of supervision and training
- Principles of library reference services
- Methods and techniques of library circulation
- Available library resources including the reference collection, serials collection and other on-line resources
- Library and City policies and procedures
- Pertinent Federal, State and local laws, codes and regulations
Preferred Skills & Abilities
- Access and provide assistance to clients seeking services
- Provide effective referrals for social services
- Interpret and explain social services; adhere to high standards of customer service
- Perform a variety of duties supporting customer requests
- Promote good relations with community organizations and agencies
- Develop partnerships with agencies, churches, schools and other organizations
- Select, supervise, train and evaluate staff
- Prepare and coordinate adult and children's library programs and outreach
- Independently perform the most difficult library circulation duties
- Operate a variety of library and office equipment in a safe and effective manner
- Interpret, explain and enforce department policies and procedures
- Work independently in the absence of supervision
- Understand and follow oral and written instructions
- Communicate clearly and concisely
- Perform the essential functions of the job with or without reasonable accommodation
- Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, community groups, and the general public
Benefits & Additional Compensation Info
The City of Albuquerque has an excellent benefits package. For more information visit:
https://www.cabq.gov/humanresources/employee-benefits
Additional Info & Requirements
Bachelor's degree from an accredited college or university in social services, human services, education, public health, library science or related field, and three (3) years community or social service program coordination experience; and one (1) year of supervisory or lead experience.
The Community
Albuquerque is the most populous city in the U.S. state of New Mexico. It is the county seat of Bernalillo County, and it is situated in the central part of the state, straddling the Rio Grande. The city population was 558,000, with an area population of 903,000, as of the July 1, 2014 population estimate from the United States Census Bureau, and ranks as the 32nd largest city in the U.S. Albuquerque is home to the University of New Mexico (UNM), Presbyterian Health Services, Kirtland Air Force Base, Sandia National Laboratories, Lovelace Respiratory Research Institute, and Petroglyph National Monument. The Sandia Mountains run along the eastern side of Albuquerque, and the Rio Grande flows through the city, north to south.
Links
External Job Ad
https://www.governmentjobs.com/careers/cabq/jobs/4133601/library-comm-services-coord
HR Info
For more information contact Reanna Fox, Assistant Director, refox@cabq.gov or Darla Williams, Administrative Assistant, dtwilliams@cabq.gov