Job Description
The Florissant Service Guide must be available to work independently and on a varying schedule, Monday through Friday from 9:45 a.m. to 5:00 p.m., and Saturday from 10:00 a.m. to 2:00 p.m. Saturdays are required.
Fair Labor Standards Act: Non-Exempt (hourly pay), Part-time (under 32 hours) to Full-time (more than 32 hours) Compensation Range: $18 to $20 per hour. If a Service Guide is over 32 hours, that person qualifies for vacation, medical, and other benefits. All employees receive sick & personal and retirement benefits (PERA).
Scope of the Position: The Guide provides outstanding experiences to library members and visitors through proactive circulation, reader’s advisory, reference, technology, and activity services. They have a passion for making library use the best part of every customer’s day in all library departments. Through a combination of knowledge, approachability, innovation, curiosity, and collaboration, the Guide works with a fantastic team of colleagues to provide individuals and communities with optimal library value. Success in this position depends on willingness to grow and adapt to meet the dynamic needs of users, as well as a desire to guide patrons via processing, circulation, children’s, teen, and adult areas. The Guide will rotate to different service areas throughout the day, which makes for a dynamic work life with ample opportunities to build patron relationships and grow in their library skills.
Duties and Responsibilities
- Provides outstanding experiences and services to colleagues, citizens, and communities.
- Performs processing, circulation, technology, information, reader’s advisory, and—occasionally—activity services (with assistance from the Activity Coordinator)
- Serves as a library representative and liaison to RLD communities
- Seeks partnerships and ways to build rapport with communities and users
- Enthusiastically collaborates with staff, administration, management, and stakeholders
- Improves skills and knowledge by participating in professional development
- Uses, and contributes to effective dialog about, policy and procedure to maximize positive experiences for the majority of patrons and staff
- Promotes services through many mediums in conjunction with Community Relations
- Assists other staff with various projects or functions as needed
- Performs other duties as outlined by departmental managers
Essential Knowledge, Skills, and Abilities
- Passion for providing exceptional customer service and experiences
- Curiosity for the purpose of learning and growing knowledge and skills
- Innovation for the enhancement of existing services and the creation of new ones
- Adaptability for learning, serving, and teaching others on-the-fly in all areas of the library whenever needed, regardless of temporary departmental assignments
- Ability to help colleagues by working as a team to cover all service points
- Excellent communication skills
- Strong organizational skills
- Ability to prioritize services, manage time, and work independently with integrity
- Proficiency with software, including Windows, touch screen technology operating systems, Microsoft and Google Office suites, Overdrive, databases, integrated library systems, various Internet applications, and more
- Ability to lead staff and customers by example
Education and Experience
- Bachelor’s degree preferred; library science degree strongly preferred
- Two years of demonstrated customer or public service excellence required, with library experience strongly preferred
- Any combination of analogous experience, education, and skills which would make a worker successful at this position
Work Environment and Physical Demands
- Frequent computer use
- Frequent contact with the public
- Ability to lift, reach, carry, push, pull, bend, and stoop. Must be able to lift up to 40 pounds
- Ability to push and shift wheeled carts up to 50 pounds
- Ability to work throughout the library, in a variety of functions and departments
- Ability to travel to and from work independently in all types of weather conditions
Benefits & Additional Compensation Info
RLD participates in the PERA retirement plan. Through PERA, we also offer individual, spouse, and family, medical, dental, and vision insurance plans to those who work more than 32 (full time) hours. RLD covers 50% of insurance premiums for these plans. In addition to sick and personal time off above and beyond legal mandates, RLD offers vacation time to full-timers as well. RLD works with each employee to accommodate a work and life balance by flexing within the parameters of service schedules.
Additional Info & Requirements
Rampart Library District is a recent winner of (Colorado Springs) The Gazette's award for Best Employers of 2023. This award was gained via anonymous staff surveys taken by all staff without administration's knowledge.
The Community
Located just west of the legendary Rampart Range, home of "America's Mountain" Pikes Peak, Florissant is a beautiful mountain town in Northern Teller County, Colorado. Residents and visitors alike enjoy abundant outdoor recreation opportunities in nearby state parks and the Pike/San Isabel National Forests. Florissant is also conveniently located just a short drive away from the historical mining and gambling town of Cripple Creek, home of the iconic 'Rita The Rock Planter' Troll sculpture Victor, and the Florissant Fossil Beds. In so many ways, Florissant is a dream destination for anyone who happens by it, and the community's attitude reflects that idea. Citizens are extremely supportive of the library and staff due to the abundant services that this community anchor provides. The library makes the community a great place to be, and, in turn, the community assists the library. This endless cycle of support improves the lives of everyone.
Links
External Job Ad
https://rampart.colibraries.org/about-us/employment-at-rampart-library-district/
HR Info
For questions about the application and hiring process, or the position itself, please contact:
Florissant Branch Manager Jennie Tesch: jenniet@rampartlibrarydistrict.org
Director Tim Miller: timm@rampartlibrarydistrict.org
Submit an online application at rampartlibrarydistrict.org via the form. Email the addresses with an (optional) attached resume and cover letter.