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Job Description

Sno-Isle Libraries is recruiting for a Public Services Assistant I position!

Working at Sno-Isle Libraries

Public libraries are more useful—and exciting—than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books.
 
Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey towards professional growth and community connection starts here! Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations.
 
We are committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.

About the Opportunity

The Lynnwood Library is among the largest and busiest branches in the Sno-Isle system. This position will be working 28 hours per week with a large, talented team of library staff in a fast-paced building situated in the rapidly growing and diversifying city of Lynnwood. The city serves as a major transit hub for the rest of Snohomish County. Our community members represent a wide range of cultural backgrounds and lived experiences.

The successful candidate will serve our community by assisting customers at the library circulation desk, answering phones, processing library material, providing contact-free services, registering customers for library cards, and performing other circulation tasks according to library needs. The ability to work through language barriers and demonstrate respect towards cultural differences is essential. The person selected will work Sundays and Mondays with other weekdays as needed. Shifts may include mornings, afternoons, and evenings. The successful candidate may be required to adapt to future schedule and location changes depending on library needs.

This position is part of a bargaining unit represented by AFSCME Council 2.

Job Location: Lynnwood, WA

Minimum Requirements

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

1. Provide assistance at the library circulation desk, answer phones, check library materials in and out, register customers for library cards, and order various library materials.
2. Assist customers with self-checkout machines and answer questions in the hold areas.
3. Return library materials to proper locations and support circulation duties.
4. Provide assistance to library customers with basic reference questions.
5. Respond to technical services calls and assist with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submit and monitor technical reports for library technology service issues.
7. Perform other public service and general clerical support tasks as assigned.

Knowledge, Skills, and Abilities

1. Knowledge of established practices and procedures for an integrated library system (ILS).
2. Knowledge of library policies, procedures, and services.
3. Knowledge of alpha and numeric systems for arranging library materials.
4. Strong customer service skills.
5. Strong organization and attention to detail.
6. Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
7. Ability to communicate effectively with diverse audiences.
8. Ability to work independently and to set priorities.
9. Ability to handle and resolve disruptive behavior effectively.
10. Ability to work cooperatively and maintain effective interpersonal skills with others.
11. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.

Education and Experience

Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:

1. High School diploma or G.E.D. required.
2. These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.

Benefits and Compensation

Pay Range: $19.92 - $27.40 hourly

Benefits: The person selected for this position is eligible for sick leave, vacation leave, paid holidays, comprehensive benefits that include medical, dental and vision coverage, retirement savings, life insurance, and flexible healthcare and day care spending accounts. For more information about these benefits, visit our Employment FAQs webpage.

How to Apply

Job posting closing date: January 24, 2024, 9:59 p.m.

Apply online: https://www.sno-isle.org/employment/

Sno-Isle Libraries is an Equal Opportunity Employer.

Benefits & Additional Compensation Info

As a valued member of Sno-Isle Libraries, the person selected for this position is eligible for sick leave, vacation leave, paid holidays, comprehensive benefits that include medical, dental and vision coverage, retirement savings, life insurance, and flexible healthcare and day care spending accounts. For more information about these benefits, visit our Employment FAQs webpage.

The Community

Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 800,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.

Links

External Job Ad
https://www.sno-isle.org/employment/

Website
https://www.sno-isle.org/

Human Resources / Job Listings
https://www.sno-isle.org/employment/