Job Description
Pay Grade: 40
Wages: $19.29 - $26.09
FLSA Classification: Non Exempt
Hours: Some days, evenings, and weekends
Location, All Branches, Virtual, Outreach
Department: Branch Services
Supervisor: Library Manager
Supervises: None
Deadline: February 1, 2024
Role:
Answers patron requests for information and assistance, assists patrons with self-check and library technology, and plans
and conducts programs.
Major
Duties and Responsibilities:
35% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance
with using library materials and information, guiding them in searching the
catalog and stacks, accessing databases, and navigating the Internet; and
passes the patron on to a Librarian for further assistance beyond the efforts
required of a reference interview.
20% - CIRCULATION – Checks out and renews materials; Assists patrons with
self-checkout and checking in materials; issues and updates library cards; and
follows procedures and collects money for fines and over-dues; processes holds;
checks in materials and sorts and routes the materials to their proper location
in order to assist patrons with borrowing of materials.
15% - TECHNOLOGY INSTRUCTION – Serves as the
first point of contact for patrons in assistance with using library technology;
identifies opportunities for formal training in the library; advises patrons on
availability of classroom and individual technology instruction; and passes the
patron on to a Librarian for further assistance beyond the efforts required of
a reference interview.
15% - IN BRANCH PROGRAMMING– Typically under the guidance of a Librarian, develops informative
and entertaining programs by using project management and outcomes-based
planning and evaluation tools; assists in delivering programs to audiences
within the library; assists Community Relations and Marketing with recruiting attendees
in order to provide benefit to patrons, to promote use of library resources and
represent the library district to the community.
10% - COLLECTION MAINTENANCE – Informs Librarians about gaps in the collection in order to
maintain an appealing, current, and useful collection.
5% - OTHER DUTIES – Assists with providing website content, shelves library materials by
loading carts with returned materials in order to return materials to library
shelves; creates booklists, displays, bulletin boards, electronic documents and
other special tools; and assists Supervisor in order to ensure the smooth
operation of the department.
Minimum Requirements:
Education:
Bachelor’s Degree
Experience:
One year of similar or related experience
Able to read, write, and speak Spanish fluently (preferred)
Or any combination of education and experience which provides the success factors.
District Success Factors:
- Focuses on the customer
- Initiative
- Contributes to a positive work environment
- Strategic thinking
- Pursues personal development
- Continuous improvement
- Takes pride in the workplace
- Emotionally intelligent
- Tactful
- Knowledge of public library operations
- Creativity
- Job Success Factors:
- Knowledge of public library reference service
- Knowledge of print and online reference resources
- Skill in reference interviewing
- Skill in using and troubleshooting a variety of computers and mobile electronic devices
- Skill in Windows, MS Office Suite, and Publisher
- Skill in using Innovative Interfaces, Inc’s Sierra or other comparable automated library system
- Skill in customer services including dealing with difficult patrons and volatile situations
- Able to operate various office equipment including copiers
- Able to plan and conduct age appropriate programming
- Able to use good judgment Able to work in teams
- Able to work with confidential information
- Able to foster a nonjudgmental, supportive environment for a diverse population of users by using patience and
effective communication to assure a positive learning experience
Physical Success Factors:
- Able to push a fully loaded book-cart weighing up to 200 lbs.
- Able to lift 50 lbs.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.