This Access Services Specialist will oversee closing operations for the library, including the physical building, customer service desk, and the online AskUs services portal. This role will be directly responsible for staffing and supervising these areas of the library, which includes determining staffing needs and managing the full-cycle recruitment and hiring process for student employees. As a student supervisor, this role will manage onboarding, training and schedules, process timesheets, and oversee student performance. The position also supports laptops and other gadgets circulated by the library and helps to advertise and promote these resources.
This position will also provide student-focused IT support, which includes maintaining, installing, and overseeing circulating laptops and other inventory. This position will be responsible for leading/supporting Access Services focused IT projects within the Strauss Health Sciences Library. This includes evaluating student-driven IT requests, tracking issues, and determining IT based solutions. This role will need to compile and analyze data from multiple sources to determine key issues or areas of improvement and research solutions. Prior to providing recommendations to management, this role will need to ensure IT based solutions are within budget and other restrictions.
The Access Services Specialist assists users with library technology and discovery systems to aid patrons in finding and determining appropriate resources. With a focus on strong customer service, this role will provide consultation and support to student, faculty, and academic library researchers on the library’s online AskUs system and from the library’s customer service desk. This requires a strong understanding of library resources and services, providing instruction and guidance in use of resources, and determining gaps in service. The position also provides support to keeping statistics like library’s gate count and assists with collection of user feedback as directed. Takes on special projects and other duties as assigned. Many of the duties of this position are areas where training will be provided as necessary and immediate direct experience across all the duties is not expected. Candidates who are excited about this position but whose experience does not align perfectly with every qualification are encouraged to apply.
Examples of Work Performed:
Information Research Support & Customer Service 20%:
Student Employee Supervision & Library Closing Oversight 35%:
Circulation, IT Support, and Other Customer Support Services 35%:
Other duties as assigned, committees, professional development 10%:
This description is a summary only and is not intended to be all-inclusive. The duties of this position may change from time to time based on business need.
|Hybrid – this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.
|Why Join Us:
The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library’s collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.
|Diversity and Equity:
|The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Applicants must meet minimum qualifications at the time of hire.
Knowledge, Skills and Abilities:
|How to Apply:
For full consideration, please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to: Kenyari Jones, firstname.lastname@example.org
|Screening of Applications Begins:
|Screening begins on February 4, 2024.
|Anticipated Pay Range:
The starting salary range for this position has been established as:
$47,661.00 - $60,625.00
The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125
|The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at email@example.com.
|Background Check Statement:
|The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
|CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.