Job Description
Title: SAFETY SPECIALIST
Location: Support Services, 12855 E. Adam Aircraft Circle, Englewood, CO 80112
Reports to: Supervisor, Safety
FLSA Status: Non - Exempt
Pay Rate: $19.10 - $23.20 per hour
Position Overview: Are you passionate about ensuring the safety and security of individuals within a vibrant community setting? The Arapahoe Library District is seeking a dedicated and proactive Safety Specialist to play a pivotal role in maintaining a safe, welcoming, and inclusive environment for library staff, patrons, and facilities. As a Safety Specialist, you will employ your strong problem-solving abilities, excellent communication skills, empathy, and exceptional customer service skills to navigate various situations with professionalism, tact, and a deep commitment to patron satisfaction.
Key Responsibilities:
- Establish and nurture positive relationships with library staff and patrons, fostering a sense of trust and collaboration.
- Maintain a vigilant and adaptable approach to handle a wide range of situations, from routine disruptions to complex incidents, with a problem-solving mindset.
- Conduct routine walkthroughs of library properties to identify potential safety violations and areas of concern.
- Review and investigate reports submitted to the Patron Incident Tracking System (PITS), using communication skills to work with staff and patrons to address concerns.
- Collaborate closely with library staff, community resource specialists, and safety team members to support each other in maintaining a secure environment.
- Provide exceptional assistance to patrons by answering queries, offering guidance, and ensuring a positive library experience through outstanding customer service.
- Enforce library policies and codes of conduct professionally and calmly, using de-escalation techniques when necessary.
- Utilize trauma-informed care approaches to address disruptions and assist patrons in accessing appropriate resources.
- Monitor and analyze security cameras to aid in incident response and coordination with emergency agencies.
- Participate in ongoing training to stay updated on safety procedures, conflict resolution techniques, and community trends.
- Performs other related duties as assigned and requested.
Qualifications:
- A passion for ensuring safety, security, and inclusivity within a community-based environment.
- Strong interpersonal skills with the ability to build rapport with diverse groups of people.
- Exceptional communication skills, both verbal and written.
- Adaptability to handle unexpected situations and willingness to learn new techniques and strategies.
- Empathetic mindset and commitment to treating all individuals with respect and equality.
- Ethical decision-making skills and the ability to take ownership of actions.
- Flexibility to adjust working hours and locations as needed, including weekends and nights.
- Managerial courage to address challenging situations with professionalism.
- High energy level, enthusiasm, and a constant willingness to learn and improve.
- Familiarity with security camera systems and basic technical proficiency.
- Basic knowledge of trauma-informed care and conflict resolution techniques is a plus.
- High School diploma, or equivalent
- Six months to two years of similar or related experience such as safety, asset protection, law enforcement and/ or customer service.
- Ability to work varying shifts, including evenings and weekends.
- Ability to pass a criminal background check.
- Ability to quickly travel between Library facilities as needed and have reliable transportation.
- Ability to maintain a positive, friendly demeanor and remain calm under pressure.
- Ability to professionally and calmly de-escalate situations.
- Ability to work with patrons of varying backgrounds.
- Certified in CPR, First Aid, and AED, preferred, or must have the ability to attain certification within 90 days of employment.
- Demonstrated ability to maintain a high level of confidentiality, integrity, discretion and trust.
Preferred Qualifications:
- Basic technology skills for Windows, and Outlook.
Work Environment:
The essential duties for this position are performed in an indoor office environment.
Moderate noise (computers, phones, printers and patron interactions).
Ability to work in confined areas.
Ability to work both inside and outside in all types of inclement weather conditions.
Physical Activities:
Physical activities required to perform essential duties include:
Must be able to remain in a stationary position 50-75%of the time.
Must be able to move around 50-75% of the time.
Ability to lift up to 20 lbs.
Ability to carry up to 20 lbs.
Ability to push and pull a cart weighing up to 20 lbs.
Ability to kneel, crouch, reach and stoop 25% of the time.
Ability to walk and stand up to 100% of the time during shift.
Long periods of sitting, remaining stationary, or moving around
This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Inclusion and diversity are part of our values at Arapahoe Libraries.
Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/3233672-2186
Benefits & Additional Compensation Info
Health Insurance, Voluntary Life Insurance, Long-term Disability Plan, Retirement Plan, Time Off Programs (Holiday, Vacation, Sick)
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
Links
External Job Ad
https://www.applicantpro.com/j/3233672-2186
HR Info
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.