Job Description
Sno-Isle Libraries is recruiting for a Public Services Assistant I position in the Snohomish Library!
Working at Sno-Isle Libraries
Public libraries are more useful—and exciting—than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books.
Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey towards professional growth and community connection starts here! Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations.
We are committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.
About the Opportunity
The Snohomish Library serves the City of Snohomish and the surrounding area with approximately 60,000 people in the service area. The community makes use of the library services including the public computers, study tables, study rooms, and the public meeting room. The programs for youth, especially Storytimes, are well attended and draw customers into the library to make use of the library’s collection.
The successful candidate will serve our community by providing assistance at the library circulation desk, answering phones, checking library materials in and out both in person and through our contact-free services, registering customers for library cards, and performing other circulation tasks according to library needs. This 15 hour per week position will work Mondays and Saturdays and may include morning, afternoon, and evening hours, and occasional Sundays. The successful candidate may be required to adapt to future schedule changes depending on library needs.
The Public Services Assistant I performs basic public service and library support tasks at one or more community libraries or Library on Wheels to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.
This position is part of a bargaining unit represented by AFSCME Council 2.
Job Location: Snohomish, WA
Minimum Requirements
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
- Provide assistance at the library circulation desk, answer phones, check library materials in and out, register customers for library cards, and order various library materials.
- Assist customers with self-checkout machines and answer questions in the hold areas.
- Return library materials to proper locations and support circulation duties.
- Provide assistance to library customers with basic reference questions.
- Respond to technical services calls and assist with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
- Submit and monitor technical reports for library technology service issues.
- Perform other public service and general clerical support tasks as assigned.
Knowledge, Skills, and Abilities
- Knowledge of established practices and procedures for an integrated library system (ILS).
- Knowledge of library policies, procedures, and services.
- Knowledge of alpha and numeric systems for arranging library materials.
- Strong customer service skills.
- Strong organization and attention to detail.
- Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
- Ability to communicate effectively with diverse audiences.
- Ability to work independently and to set priorities.
- Ability to handle and resolve disruptive behavior effectively.
- Ability to work cooperatively and maintain effective interpersonal skills with others.
- Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
Education and Experience
Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:
- High School diploma or G.E.D. required.
- These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.
Benefits and Compensation
Pay Range: $19.92 - $27.40 hourly
Benefits: As a valued member of Sno-Isle Libraries, the person selected for this position is eligible for sick leave, vacation leave, paid holidays, and dental coverage. For more information about these benefits, visit our Employment webpage.
How to Apply
Job posting closing date: February 26, 2024, 9:59 p.m.
Apply online: https://www.sno-isle.org/employment/
Sno-Isle Libraries is an Equal Opportunity Employer.
Benefits & Additional Compensation Info
As a valued member of Sno-Isle Libraries, the person selected for this position is eligible for sick leave, vacation leave, paid holidays, and dental coverage. For more information about these benefits, visit our Employment webpage.
The Community
Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 800,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.
Links
External Job Ad
https://www.sno-isle.org/employment/
Website
https://www.sno-isle.org/
Human Resources / Job Listings
https://www.sno-isle.org/employment/