Job Description
Title: Library Specialist (full-time 40 hours)
Location: Southglenn 6972 S Vine Street Centennial, CO 80122
Reports to: Supervisor
Supervises: 0
Position: Full-time, non-exempt. Flexible availability is required as the schedule includes one to two evening shifts per week and every other weekend.
Pay Rate: $18.50 - $21.70 per hour
Purpose: Welcome and assist patrons in the use of the library by delivering outstanding, inclusive service while keeping current on internal communications and library offerings in order to connect patrons with the appropriate resources.
Essential Duties and Responsibilities:
80% PATRON ASSISTANCE AND MATERIALS HANDLING
General patron assistance:
- Greets all library visitors and provides proactive assistance
- Assists patrons with library account inquiries, including cash register transactions
- Provides basic advisory services to patrons
- Assists patrons with basic reference questions
- Connects patrons with other library staff as needed
- Promotes and supports library resources, programs and events
- Listens to patron feedback and shares through appropriate channels
- Sets expectations for library use, de-escalates and resolves patron concerns
- Straightens and cleans up the library to provide a welcoming experience
Technology assistance:
- Assists patrons with basic technology and troubleshooting questions, including assistance with tablets, phones and other devices
- Assists patrons with library technology offerings, such as Microsoft Office, e-books and online databases
- Troubleshoots library technology and equipment, such as copiers and printers
- Assists patrons with reservable spaces, including basic AV equipment support
- Connects patrons with other library staff as needed for intermediate and advanced technology needs
- Basic use and understanding of Sierra.
Materials handling:
- Helps manage library materials collection
- Merchandizes library materials and maintains library displays
- Processes and shelves library materials and patron holds
20% LEARNING AND DEVELOPMENT:
- Keeps current on new library resources, trends, technology and offerings
- Takes initiative to consistently update skills to effectively assist patrons
- Keeps up to date on internal communication and information to effectively assist patrons and co-workers
- Promotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons
- Provides ongoing and regular feedback and observations to supervisors
Performs other related duties as assigned and requested
Minimum Qualifications:
- Two years customer service, library or education/teaching experience.
- Ability to work varying shifts, including evenings and weekends.
- Basic technology skills, such as Microsoft Office, basic email help, navigate login pages, sending emails, attaching files, downloading/opening attachments, printing email, saving files, file sharing, word processing, internet and website navigation, etc.
- Ability to demonstrate curiosity in the vast technological and online resources the library has to offer and comfortable learning side by side with patrons.
- Ability to communicate new ideas, products and services in a positive and engaging manner.
- Demonstrate enthusiasm for an environment of constant change.
- Ability to work with people of all ages and diverse backgrounds.
Preferred Qualifications:
- Bachelor's degree.
- Other language skills preferred, such as Russian, Spanish, or Arabic but we would be excited about any language skills.
- Experience working with children and teens.
Work Environment:
- The essential duties for this position are performed in an indoor environment.
- Moderate noise (computers, phones, printers and patron interactions).
- Ability to work varying shifts, including evenings and weekends.
Physical Activities:
- Physical activities required to perform essential duties include:
- Must be able to remain in a stationary position 25-50% of the time.
- Must be able to move around 75-100% of the time.
- Ability to lift to 40 lbs.
- Ability to carry up to 40 lbs.
- Ability to push and pull a cart weighing up to 100 lbs.
- Ability to kneel, crouch, reach and stoop 50% of the time.
- Use of hands, fingers, and grasping of books, DVD's are required, with repetitive motion.
- Long periods of sitting, remaining stationary, or moving around.
- Frequency or repetitive actions which includes typing, shelving materials, occasionally opening and closing media cases.
- Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.
- Lifting above your waist, head etc. up to 25 lbs.
This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Inclusion and diversity are part of our values at Arapahoe Libraries.
Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/3243869-2186
Benefits & Additional Compensation Info
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related expectations. Additionally, internal equity is factored into each salary offer to ensure fairness within the organization. All factors will be looked at holistically before determining a final rate of pay.
Health Insurance, Voluntary Life Insurance, Long term and Short term disability Insurance, Retirement Plan, Paid Parental Leave, Time off programs (Vacation, Sick, Holiday)
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
Links
External Job Ad
https://www.applicantpro.com/j/3243869-2186
HR Info
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.