Job Description
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
- Access to innovation workspaces
The Hiring Range for this position is: $20.04060 - $25.05075/Hourly
The deadline to submit applications is Monday, May 20th, 2024. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
Department Information
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Auroras citizens. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.auroralibrary.org to learn more about the Aurora Public Library.
Library Services Summary
- 7 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Printing, faxing and scanning services
- Community events, programs, and activities for all ages
Cultural Services Summary
- Aurora History Museum and Historic Sites
- Aurora Fox Arts Center -Theater
- Bicentennial Arts Center
- Art in Public Places collection (over 240 commissioned pieces around the city)
Position Information
The individual in this position must provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer service skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this position.
Locations: Will work primarily at assigned location below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs.
Iliff Square Library (2253 S. Peoria St., Aurora, CO 80014) AND
Mission Viejo Library (15324 E. Hampden Cir., Aurora, CO 80013)
Hours will include days, nights, and weekends but will primarily be a Tuesday – Saturday, 9:15 AM – 6:15 PM schedule. Hours are subject to change dependent upon department needs.
PRIMARY DUTIES & RESPONSIBILITIES
- Provides friendly, efficient, and professional service to customers in-person, by telephone and email.
- Assists customers with accessing and using library resources (books, databases, computers, etc.) and computer questions related to Microsoft Office products, internet navigation, email services, third party web sites and other software applications on public computers.
- Assists in creating programs on a wide range of topics (computer, research, English as second language, literacy, discussion groups, book clubs, tours, story-times, etc.) on or off-site.
- Functions as the on-site person in charge overseeing staffing and facility customer related functions in the absence of the Supervisor or Librarian
- Performs basic readers advisory and basic reference searches using library resources, on-line databases, and other reputable sources.
- Creates and maintains displays, bulletin boards, and other merchandising efforts.
- Checks books/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
- Assists with collection/inventory management duties that may include weeding, sorting, and shelving.
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
- Bachelor's Degree in library science, elementary education or a related field
Experience:
- At least one (1) year of customer service or professional library experience
Licenses and Certifications Required:
- None
Knowledge:
- The principles, organization, and practices of library service
- Library classification system
- Internet computerized systems and their applications to assigned functions
- Basic trouble-shooting in computer operation
Abilities:
- Establish and maintain effective working relationships with employees and citizens
- Deal with stressful situations with tact and diplomacy
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
- Communicate effectively in writing
- Use general office equipment, computers, calculators, and copy/fax machine
- Follow oral and written instructions
- Work shifts, including some nights, and weekends
- Ability to speak a second language a plus
The ideal candidates must possess:
- Enthusiasm, passion and patience working with adults
- High sense of initiative and creativity
- Experience in outreach or similar activities
- Experience with developing and conducting classes and programs for all adults
WORKING CONDITIONS
Essential Personnel:
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
- Sedentary physical work requiring ability to lift a maximum of 10 pounds
- Occasional lifting, carrying, walking and standing
- Clear vision to reading and interpreting reports and data analysis preparation
- Frequent hand/eye coordination for operation of office equipment
- Speech communication and hearing to maintain communication with employees and citizens
Work Environment:
- Works primarily in a clean, comfortable office environment
- This job could be challenging at times, due to working in an environment that includes many distractions and interruptions
- Occasionally works nights and weekends
Equipment Used:
- Uses standard office equipment including personal computer, calculator, multi-line telephones, copy/fax machine
- This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.
Links
External Job Ad
https://auroragov.wd1.myworkdayjobs.com/en-US/Careers/job/Library-Assistant_JR104323