We are looking for an innovative and dynamic individual to join the Library Programming Team as a Public Services Coordinator. The successful candidate will collaborate with our core service and location teams with system-wide programming for adults, teens, and kids and families across Jefferson County in partnership with agencies and community groups. They will also coach and mentor location librarians in assessing program attendance numbers and collection use to ensure that JCPL is meeting patron needs. They will be adept at community outreach and finding ways for JCPL to be a community partner, with a focus on business outreach and sharing library resources. This person will be supporting existing partnerships and building new ones throughout Jefferson County.
Hiring Range: $53,837.92 - $69,989.30 Annually.
- CUSTOMER SERVICE: Communicates expectations to staff about Library service and trends in customer service. Models best behavior practices for customer service. Creates condition for a quality customer experience in their core service system-wide. Recommends Library resources, including physical and virtual, so that residents have equal access to information and ideas. Implements industry best practices for merchandising, labeling and promoting Library resources as directed. Implements quality assurance methods in programs presented system-wide. Coordinates promotion of programs to target audiences. Conducts outreach into the community as directed. Maintains a safe environment for staff and public.
- CORE LIBRARY SERVICE: Coordinates system-wide services in core Library functions. Participates with others in cross-functional teams to accomplish goals and objectives and coordinates these teams in area of focus. Applies input from community for creating and implementing system-services using established industry benchmarks. Applies established industry benchmarks in service creation and provision as directed. Maintains current knowledge of trends in libraries and related fields to identify new services for development and implementation system-wide. Provides quality assurance in programs presented in their area of responsibility, including off-site locations. Coordinates promotion of programs to target audiences. Routinely provides direct customer service occasionally in non-routine situations.
- OPERATIONAL ORGANIZATION: Participates in special assignments such as prototyping new services. Supervises short-term projects outside typical area of responsibility.
- FISCAL RESPONSIBILITY: Provides input for core service budget. Audits spending per established procedures and limits. Participates in annual planning for library services. Provides input for anticipated local and system needs. Communicates goals and strategic priorities to staff system-wide and volunteers under their supervision.
- LEAD WORK: May function as a lead worker, which includes making daily work assignments for others and reviewing the work assignment upon completion. May provide recommendations to an employee’s formal supervisor regarding other employees’ performance reviews, minor disciplinary actions, hiring, pay, and termination decisions.
- Other duties and responsibilities as assigned.
Required – Minimum one-year public library experience AND MLS degree OR minimum 5-years public library experience.
Preferred – Library programming experience.
Preferred – Experience coordinating events and services.
Jefferson County Public Library is committed to providing an inclusive workplace. We seek individuals with the same passion and commitment to providing equal access to information and opportunities for our community. We value diversity and strive to incorporate our values: innovation, accountability and excellence in all our work and interactions.
OUR PROMISE
Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life. Define your destination, and we'll help you get there. So you can always be learning. Always be creating. And always be discovering something new.
MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.
VISION
We will be the essential destination where all generations connect, discover, and create.
VALUES
We serve with care; everyone is welcome here. We meet you where you are, give you our full attention, and strive to exceed your expectations.
Our core values are Innovation, Accountability, and Excellence.