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Library Associate – Virtual Services - Substitute

High Plains Library District

Greeley, CO

Application Deadline

Apply By Nov 6th, 2024

Wages

$21.82 to $29.52 per Hour   Calculate

Location

Greeley, CO

Hours

Not Specified

MLS

Not Required

Minimum Education

Bachelor's Degree

Library Experience

Preferred

Supervisory Experience

Not Required

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.
Job Description

Library Associate – Virtual Services

Role: 

Answers patron requests for information and assistance via the phone and online.

Major Duties and Responsibilities:

50% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential)

15% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation-related processes and procedures. (Essential)

15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction. (Essential)

10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff. (Essential)

5% - PROJECT AND SERVICES SUPPORT – Provides assistance and support with special projects, patron services, and District initiatives in order to support strategies, needs, and goals. (Essential)

5% - OTHER DUTIES – Assists the Supervisor with department operations and tasks in order to ensure the smooth operation of the department. (Non-Essential)

Minimum Requirements:

Education:

Bachelor’s Degree

Experience:

One year of related experience

Or any combination of education and experience which provides the success factors

District Success Factors:

Focuses on the customer

Initiative

Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent

Tactful

Knowledge of public library operations

Creativity

Job Success Factors:

Knowledge of public library reference service

Skill in reference interviewing

Knowledge of print and online reference resources

Skill in using Innovative Interfaces, Inc.’s Sierra or other comparable automated library systems

Skill in customer relations including dealing with difficult patrons and volatile situations

Skill in Windows and MS Office Suite

Skill in operating a multi-line telephone

Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4

Able to operate various office equipment including copiers

Able to use good judgment

Able to work in teams

Able to work with confidential information

Able to read, write, and speak Spanish fluently

Pays attention to detail

Listening/probing skills

Computer skills/Accurate keyboarding skills

Adapts to a rapidly changing environment

Physical Success Factors:

Office setting

Able to lift 25 lbs.

Able to load materials onto a mobile services vehicle

Able to drive a large delivery style vehicle

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Benefits & Additional Compensation Info

Paid Sick Leave

Links

External Job Ad
https://www.mylibrary.us/jobs/

HR Info

https://www.mylibrary.us/jobs/

1.888.861.READ (7323)

Posted Oct 24, 2024