About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
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DPL is hiring a Branch Supervisor for our newest branch Lena Archuleta Branch Library located on 3300 W Nevada Pl, Denver. In this position, you will supervise staff and oversee daily operations at the location where all are free to explore and connect. The ideal candidate must be committed to providing a welcoming environment for all customers with the ability to foster curiosity by promoting our services throughout the community, especially among youth and our underserved populations. This person must make it a priority to connect with our customers, and build relationships while providing access to our collection and our space in an equitable manner. This person must be able to demonstrate accountability to members of the communities we serve as a good steward of our resources in a way that reflects our values and commitment to support the needs of a diverse community.
About this Branch
The 28th location of the Denver Public Library is located in the Westwood Neighborhood. The 6000 square feet library will be part of a large community center operated by Lifespan Local. The Historical Westwood Neighborhood is located on the west side of Denver and has a diverse population of predominantly Spanish and Vietnamese speakers. DPL will be collaborating with Denver's multicultural and nonprofit community to create equitable opportunities for learning, discovery, and connection. This new location will be a distinctive library setting with a blend of our Cultural Inclusivity and Early Learning services. Multilingual staff will be available to assist customers with language learning skills, immigration resources, computer skills, childhood development and provide an opportunity to celebrate cultures. The library will be a flexible space where adults, young children, and families can be active in their individual and collective learning and development. The library’s teams will collaborate in providing intergenerational, culturally responsive, welcoming spaces and services for families and service providers to connect and spend time.
About you
Our ideal candidate has:
- A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
- Ability to oversee building and grounds maintenance to ensure a welcoming environment for customers and staff at the branch location.
- Ability to coordinate and implement emergency preparedness standards to ensure a welcoming environment for customers and staff at the branch location.
- Ability to interpret and communicate library policies to staff and customers.
- Ability to calmly listen and respond to customers' complaints and emergency situations.
- Ability to keep track of the branch budget in alignment with library strategic objectives and values.
- Ability to steward all branch activities through scheduling and assigning work to ensure branch service needs are met.
- Ability to support organizational goals to maintain morale, to coach staff, and implement progressive discipline if necessary.
- Ability to evaluate staff, set goals and priorities to help staff reach a targeted outcome.
- Ability to work extended hours, including some nights and weekends.
- Ability to demonstrate innovation and flexibility.
- Ability to handle multiple responsibilities, prioritize and set boundaries.
- Ability to use extensive workplace and other technology including email, internet, databases, eMedia, social media, and other software, with ability to work in a virtual environment.
- Ability to recruit, train, connect, motivate, and retain an equitably diverse team that is reflective of the community.
- Ability to creatively problem-solve, negotiate and handle stressful situations in a positive manner.
- Ability to demonstrate excellent interpersonal and trauma-informed skills, positive attitude, cultural sensitivity, and sense of humor in working with customers of all ages and backgrounds, coworkers, and community.
- Skill in providing strong, dedicated, inclusive, and compassionate leadership.
- Skills in providing programming, reference, and advisory services to all ages.
- Knowledge of popular materials and resources for all ages and of current trends in library programming.
- Experience in presenting and providing library services to customers of varying levels of knowledge and experience.
Minimum Qualifications:
Education Requirement: Master’s Degree in Library Science.
Experience Requirement: Three (3) years of supervisory experience in a retail or public service operational setting, or three (3) years of professional library experience.
Education and Experience Equivalency: No substitution of experience for education is permitted.