POSITION TITLE: Head of Public Services
DEPARTMENT: Public Services GRADE: 7 FLSA: Exempt FTE: 1.0
POSITION DESCRIPTION: Performs all duties related to managing Public Services
SUPERVISION RECEIVED: Works independently under the supervision of the Associate Director
SUPERVISION EXERCISED: Librarians, Coordinators, Library Associates, Library Assistants, Volunteers
Are you passionate about the transformative power of libraries?
Do you want to connect with and make a difference in your community?
We are looking for the right person who can embrace the challenge of managing our Public Services Department providing access to physical materials to a diverse range of patrons. If you…
- Want to lead a team that is enthusiastic about serving our community
- Enjoy people and serving a full range of patrons
- Can coach team members to bring out the best in them and work collaboratively
- Can work at a steady pace handling a large volume of materials on a daily basis
- Are comfortable with information technology and want to help others learn
- Can develop efficient workflows and prioritize tasks
- Enjoy problem solving and communicating clearly to build understanding
- Can coordinate staff activities and budget for optimum patron benefit
- Have great ideas to share and want to participate in the library’s management team
…then we have your dream job! As our Head of Public Services, you can help enrich lives and build community through opportunities to learn, discover, create and connect.
ESSENTIAL FUNCTIONS:
Oversee Public Services:
· Plans, manages, and oversees the daily functions, operations, and activities of the Public Services department ensuring that expert friendly assistance is provided to all patrons.
· Oversee that all circulation functions, materials handling, shelving, lists and other tasks are completed accurately and in a timely manner.
· Manage services for public internet computers, printing and study rooms to be equitable and efficient.
· Schedule personnel and resources, organize and establish department priorities, and coordinate activities for optimum patron benefit and staff engagement.
· Oversee WoW, Books by Mail and Hold pick-up operations to ensure effective service.
· Work with other managers and staff to coordinate library procedures so that patrons throughout Mesa County receive consistent high-level service.
· Utilize, train, reward and recognize volunteers appropriately so they feel valued and contribute to a high functioning team environment in the Public Services department.
· Plan, prepare and administer a budget for capital and supply purchases to meet goals and objectives of the center. Assist other departments with programming, outreach, training and serving patrons.
· Handle problems, concerns and emergencies in a professional manner and according to library policies and procedures.
Supervise Staff:
· Develop Essential Functions and Performance Standards for department staff. Provide feedback on an ongoing basis and evaluate each employee regularly.
· Hire and train new staff to be able to accomplish assigned objectives. Develop staff with coaching, and ongoing training opportunities so that they continue to grow and learn in their positions.
· Address employee performance problems in a proactive direct manner.
· Work with HR to ensure that all personnel policies are being followed correctly.
· Work with staff to create one cohesive team throughout the library district.
· Ensure that staff members attend staff meetings and trainings including monthly meetings, computer trainings, Library 101, Staff Development Day and other required training.
· Conduct regular department meetings and maintain current training documents and department procedures. Work with other managers to provide cross training for staff members so that staff have a better understanding and knowledge of other departments and library operations.
Management Team:
· Participate in the Library District’s management team.
· Work with other managers to develop needed policies and procedures for the library and interpret these for staff and patrons.
· Maintain documentation of procedures and organizational information on the staff wiki so that employees have the information they need to succeed in their roles.
· Serve as an example for all staff in providing library service and communicating expectations.
· Stay current on library issues and trends.
· Actively participate and contribute to various library committees and activities.
· Write monthly and annual department reports and others as needed. Make annual presentations to the Library Board of Trustees and other to organizations when appropriate.
· Maintain a fully trained staff and help insure that minimum staffing priorities are met district wide.
· Work with community organizations to enhance and promote library services.
· Take on other projects and tasks at the direction of the Library Director or Associate Director.
SECONDARY FUNCTIONS
Self-development and Expertise:
· Understand and interpret circulation policies and procedures for the Library District.
· Coordinate and manage circulation technology and automation issues in collaboration with Marmot Library Network and other Marmot libraries.
· Serve on Access Services Committee for Marmot.
· Maintain expertise in the operation of all RFID equipment and software along with a good working relationship with vendor support to ensure effective operation of services.
· Analyze and understand department workflow and capacity to maintain effective operations and set priorities efficiently.
· Attend monthly staff meetings and training; attend external training and conferences, stay aware of activities via staff wiki, email and regular communication with colleagues.
Performs other duties as assigned or requested
Performs additional duties as opportunities arise that assist the department and the Library in achieving specified goals and objectives.
MANAGEMENT COMPETENCIES
Leadership
Decision Making/Judgement
Integrity/Ethics
People Development
Self-Development
LIBRARY CORE COMPETENCIES
Customer Focus
Adaptability/Flexibility
Initiative
Organizational Savvy
Teamwork
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of effective supervisory and coaching techniques
Demonstrates leadership ability
Knowledge and current awareness of library principles, practices, procedures, methods, materials, and philosophy
Knowledge of Internet resources and basic searching techniques
Knowledge of standard safety practices
Ability to operate a variety of library equipment in a safe and effective manner
Ability to effectively use all office technology available
PHYSICAL REQUIREMENTS:
Ability to remain standing or bending for extended periods of time
Ability to maneuver about the library in a timely fashion
Ability to bend to floor level or reach a height of 75 inches
Ability to push movable carts loaded to a maximum of 250 pounds
Ability to read a minimum print size equal to 10 point
Ability to tolerate dust, mold, etc. that may have accumulated on books
Ability to lift up to 40 pounds
Ability to communicate verbally
WORKING CONDITIONS:
Subject to many interruptions
MINIMUM EDUCATION AND EXPERIENCE:
2 – 3 years supervisory experience preferred
3 – 5 years library experience required
Bachelor’s degree strongly preferred
Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!
This full-time position includes a full benefits package including health, dental, vision, life, AD&D, and supplemental insurance coverages as well as HRA and retirement savings. Benefits include vacation and sick leave, and 13 paid holidays.
2-3 years supervisory experience preferred
3-5 years library experience required
Bachelor's Degree strongly preferred
With eight library locations throughout the county, Mesa County Libraries enrich lives and build community through opportunities to learn, discover, create, and connect. The library also operates the 970West Studio, the Discovery Garden, and the Adult Learning Center. Mesa County Libraries serve a diverse region of western Colorado that is home to more than 150,000 people, several small to mid-size communities, a vibrant arts scene, and vast opportunities for outdoor recreation from mountains to desert.
External Job Ad
https://mesacountylibraries.org/aboutus/jobs/
Rachel Hanson
Human Resources Director
hr@mcpld.org; 970-683-2401