Help Desk Technician I
The Marmot Library Network, a Colorado-based nonprofit consortium of academic, public, and school libraries, is seeking a Help Desk Technician I to join our User Services team. This position is essential in supporting all services that empower our member libraries and offers an opportunity to make a direct impact on library staff and end users across Colorado.
About the Role
As a Help Desk Technician I, your primary objective is to serve as the first point of contact for member technical inquiries and issues. You will provide prompt, efficient, and courteous technical support via phone, email, and ticketing systems to resolve member problems with hardware, software, and services. By delivering exceptional member service and technical assistance, you will help maintain member satisfaction while troubleshooting and escalating more complex issues when necessary.
- Marmot is a qualified employer for Public Service Loan Forgiveness for federal student aid
- Work-from-home support for remote troubleshooting
- ID theft insurance coverage
- Substantial Employee Assistance Program
- $600/year Healthy Choices reimbursement program
- $500/year Health Reimbursement Account (HRA)
- Life insurance
- 403(B) retirement plan with initial employer match up to 7%; employer contributions increase according to longevity with Marmot
- Vision insurance with employee and spouse/dependent premiums covered 100% by Marmot
- Dental insurance with employee premiums covered 100% by Marmot
- A platinum PPO health care plan with 100% of employee premiums covered by Marmot, as well as 75% of spouse and dependent premiums
- Paid vacation, sick, and holiday leave
Why Join Marmot?
Marmot offers a collaborative environment where your contributions are valued. This is a full-time, on-site position based in Grand Junction, Colorado, with regular travel to member libraries for device installation and maintenance. You’ll work closely with a supportive IT team and enjoy opportunities for professional growth.
Apply Now
To apply, email your cover letter, resume/CV, and three professional references to hr@marmot.org. Candidates who demonstrate experience with diversity, equity, and inclusion in technology services will receive special consideration.
Applications will be reviewed starting June 10, 2025, and the position will remain open until filled.
Learn More
For a detailed job description and qualifications, visit https://docs.google.com/document/d/1x-mIfjxf9YNRv_9PPv-Dmv7zqIFU4yZxNKbZ7ovD-r4/edit?usp=sharing