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Job Title:  Branch Manager II	Branch or Department:  Assigned Branch(es)
Reports to:  Associate Director for Public Service	Supervises:  Assistant Branch Manager, Customer Service Supervisor, Specialty Associates, Customer Service Associates, Library Pages/Circulation Aides
FLSA Status:  Overtime Exempt	Benefits Classification:  Full Time
Salary:  $62,400 Annually	Work Location:  Antioch Branch
Work Schedule:  Variable	Hours per Week/Year:  40/2080
Revision Date: September 2025	Archive Date: Open Until Filled

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

 Everything we do, we do together.

 

Position Overview 

The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically, a Branch Manager II supervises a large branch or 2-3 small branches.

 

Essential Functions

Manages branch staff of 15-35 employees 

o   Plans and manages the work of all branch employees 

o   Effectively communicates information in a timely manner 

o   Creates training for branch staff 

o   Collaborates with branch staff to create plans for programming and outreach annually 

o   Evaluates individual and team performance 

o   Oversees annual branch staffing budget 

·         Leads the hiring process up to 5-10 new hires annually  

o   Works directly with the human resources department on the hiring process.  

o   Interviews, selects and documents hiring process 

o   Coordinates onboarding for new hires  

·         Manages facility of under 25,000 square feet

o   First point of contact for vendors, contractors, facilities department and IT.  

o   Daily walkthroughs to ensure safety for staff and customers 

o   Trains staff on safety plans  

o   After hours contact for building issues 

o   Responsible for supplies budget of the branch 

·         Curates’ collection and merchandising  

o   Deselects and trains staff on deselecting library materials 

o   Evaluates branch materials collection 

o   Plans and update collection layout plan for branch in partnership with Associate Director for Public Service 

o   Trains staff in efficient merchandising practices to engage customers 

Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. 

 

Education and Experience

 Master’s degree in Library Science from an ALA-accredited program Required

·         3 years of Supervisory Experience Preferred

·         3 years Library Experience Preferred 

 

Knowledge, Skills, and Abilities

 All successful leaders at MCPL should demonstrate:

 Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.

·         Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.

·         Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders. 

·         Reliable, punctual, and flexible with scheduling.

·         Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.  

·         Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions. 

·         Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.

·         An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

 

Additionally, this position requires:

 Job Knowledge

·         Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level

Technology

·         Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at a satisfactory level

·         Demonstrated aptitude to quickly learn other library operations software

Teamwork

·         Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level

·         Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level     

Leadership

·         The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position

·         Ability to plan, schedule and assign appropriate workloads to staff

Customer Service

·         Demonstrated excellence in customer service

·         Advanced proficiency in customer service skills with both internal and external customers

·         Ability to work professionally with difficult people

·         Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position

Other

·         Ability to perform multiple tasks concurrently

·         Must be able to work with frequent interruptions and/or changing priorities

Age Requirement 

 ·         Must be at least 18 years of age

 

MVR Requirement 

 ·         Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed) 

 

Work Environment

 ·         (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.

 

Essential physical abilities to be accomplished with or without reasonable accommodation are

 Daily (greater than 50% of the time)

·         Standing (up to 1 hour at a time)

·         Walking (even ground)

·         Lifting 1-10 pounds

·         Lifting 11-25 pounds

·         Pushing/Pulling 1-10 pounds

·         Pushing/Pulling 11-25 pounds

·         Bending/Stooping

·         Kneeling

·         Reaching above shoulder

·         Receiving Communication and Instructions (vision, reading, hearing)

·         Conveying Communication and Instructions (Speaking, writing)

·         Using computer data entry tools - keyboard, mouse, touchscreen, scanner

·         Sitting

·         Receiving Communication and Instructions (vision, reading, hearing)

·         Conveying Communication and Instructions (Speaking, writing)

·         Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

·         Standing (more than 1 hour at a time)

·         Walking (variable surfaces)

·         Lifting 26-40 pounds

·         Lifting 40+ pounds

·         Sitting

·         Pushing/Pulling 26-40 pounds

·         Pushing/Pulling 40+ pounds

·         Standing (up to 1 hour at a time)

·         Standing (more than 1 hour at a time)

·         Walking (even ground)

·         Walking (variable surfaces)

·         Lifting 1-10 pounds

·         Lifting 11-25 pounds

·         Pushing/Pulling 1-10 pounds

·         Pushing/Pulling 11-25 pounds

·         Pushing/Pulling 26-40 pounds

·         Pushing/Pulling 40+ pounds

·         Bending/Stooping

·         Kneeling

·         Reaching above shoulder

Occasionally (approximately 1-2 times per month)

·         Climbing stepstools

·         Climbing ladders

·         Lifting 26-40 pounds

Rarely (1-5 times per year)

·         Lifting 40+ pounds

·         Climbing stepstools

·         Climbing ladders

 NOTE:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as required to meet the ongoing needs of the organization.

 All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

 Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.                

 

Biweekly Pay

Fourteen (14) day pay periods run from Sunday through Saturday. Paid direct deposit every other Friday. 

Group Health Benefits 

Benefits effective on the first day of the month following 30 days of employment.

• Fully and partially subsidized medical, dental and vision employee coverage
• Traditional and High-Deductible Health Plans with HSA available
• Unsubsidized spouse/partner/child(ren) coverage available

Term Life Insurance, AD&D, and Long-Term Disability 

Employer Paid

• Basic Life and AD&D Benefit = 1x Annual salary 
• Long Term Disability Benefit with 90-day elimination period = 60% of salary 

Voluntary Employee Paid

• Additional Voluntary Life and AD&D 
• Short-Term Disability Benefit with 14-day elimination period up to 11 weeks = 60% of salary

Paid Vacation Leave

• 2 weeks/year for 0 - 2 years 
• 3 weeks/year for 2 - 5 years 
• 4 weeks/year for 5 - 15 years 
• 5 weeks/year for 15+ years

Paid Sick Leave

Earn eight (8) hours/month 
 
Paid Personal Days

Three (3) days awarded annually

Paid Holidays

Ten (10) Paid Holidays

Paid Parental Leave

Up to 6 weeks of Paid Parental Leave upon the birth, adoption, or foster placement of a new child. 

Paid Bereavement 

Defined Benefit Pension Plan 

Employer Paid 

• LAGERS (Local Government Employee's Retirement System) defined benefit plan 
• Vesting = 5 years of covered employment

Retirement Savings Plan

Employee Paid 

• 457(b) defined contribution plan 
• Pre-tax or Roth contributions

Additional Voluntary Benefits 

• Accident, Critical Illness, Hospital Indemnity
• Health Savings Account with Employer Contributions
• Health and Dependent Care Flexible Spending Accounts 
• Legal and ID Theft Insurance 
• Pet Insurance
• Tuition Reimbursement

Employee Assistance Program

Free and confidential for all staff and family members to support your life needs.

The Antioch Branch is a public library in Gladstone, Missouri, that’s part of the Mid-Continent Public Library system. MCPL serves the residents across Clay, Jackson, and Platte counties.

This branch offers a welcoming community hub with access to books, eBooks, audiobooks, movies, public computers, Wi-Fi, printing/copying, and spaces for study or group work. It also hosts programs and events for all ages, from story times for children to classes and tech help for adults.

The Antioch Branch serves local neighborhoods in Gladstone and nearby Kansas City communities, providing educational, cultural, and digital resources that support lifelong learning and community connection.

External Job Ad
https://www.mymcpl.org/about/work-with-us/current-openings

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https://www.mymcpl.org/

Human Resources / Job Listings
https://www.mymcpl.org/about/work-with-us/current-openings