Branch Supervisor, Castlewood Library
Are you a steady, people-centered supervisor who enjoys coaching staff, solving day-to-day challenges, and keeping a team grounded when plans change? At Castlewood Library, you'll supervise a public-facing team, balancing daily operations and shifting priorities while working alongside staff to provide steady, welcoming service.
Arapahoe Libraries is seeking a Branch Supervisor to oversee daily library operations, support and mentor staff, and ensure welcoming, inclusive service for all community members. If your leadership experience comes from libraries, another public sector setting, or a community-facing team in another industry, we welcome that. What matters most is how you support people, make thoughtful decisions, and keep service strong.
About the Role
Castlewood Library serves a diverse community and sits in a mix of neighborhoods, schools, and local businesses. You'll stay close to the day-to-day work of the branch, helping staff navigate what is in front of them, keeping coverage and priorities clear, and making sure the space remains welcoming and respectful for everyone who comes in. You'll also stay connected with colleagues across the system to share information, coordinate support, and keep things running smoothly.
Key Responsibilities
Operations
- Support daily library operations by allocating resources, planning and prioritizing work, and making decisions that ensure the library functions smoothly.
- Troubleshoot building and equipment issues and communicate with other library departments as needed.
- Create monthly staff schedules to ensure appropriate coverage and adjust as needed due to callouts or changing conditions.
- Provide a minimum of four hours per week assisting patrons at a service point.
- Support collection maintenance and materials handling as needed.
Supervision and Leadership
- Recruit, interview, hire, and train staff to support successful onboarding and job performance.
- Oversee scheduling, timekeeping, and daily supervision of employees.
- Monitor employee performance, provide timely feedback, support professional development, and deliver evaluations.
- Handle discipline and terminations in accordance with practice.
- Work alongside staff and provide guidance as needed.
- Promote open communication, collaboration, and team building.
- Work regular evening and weekend shifts and serve on call in crisis situations.
- In collaboration with Library Managers and Librarians, assist with branch-level planning.
Customer and Community Relations
- Promote positive working relationships with staff and patrons.
- De-escalate and resolve concerns from patrons and employees by researching issues, identifying solutions, and making decisions.
- Build and maintain relationships with community members, which may include outreach to community groups.
What You Will Bring
People-first supervision: You are an experienced leader and have supported teams that work directly with the public. You set clear expectations, stay present, and follow through, so people know what they can count on from you.
Coaching approach: You help people grow. You're direct, respectful, and open to feedback and opportunities for personal and professional growth.
Problem solving: You're comfortable making decisions, even when things are unclear or changing. You don't get stuck, and you help others keep moving.
Scheduling and coordination: You've built schedules, adjusted for callouts, and kept coverage steady without creating confusion for the team.
Comfort with technology: You use everyday tools with confidence and are open to learning new ones. You help others get there, too.
Collaboration and connection: You work well with others, communicate clearly, and build strong working relationships. You care about how people experience the library, both staff and patrons.
Qualifications
Required:
- Two to four years of successful supervisory experience with demonstrated ability to coach, mentor, and develop staff.
- Two years of similar or related experience, such as library service or customer service.
- Experience teaching, training, or mentoring others.
- Ability to maintain confidentiality.
- Ability to work varying shifts, including evenings and weekends.
- Ability to travel between facilities.
- Intermediate technology skills using Microsoft 365 and the ability to learn new tools.
Preferred:
- Bachelor's degree.
- One year of library experience.
- Experience working with children and teens.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related expectations. Additionally, internal equity is factored into each salary offer to ensure fairness within the organization. All factors will be looked at holistically before determining a final rate of pay.
Health Insurance, Long-term and Short-term disability program, Voluntary Life Insurance, Retirement Plan, Paid Parental Leave, Time Off Programs (vacation, holidays, sick)
Who We Are
At Arapahoe Libraries, we are a forward-thinking, inclusive organization committed to enriching lives and strengthening our community. Guided by our core values of collaboration, equity, and innovation, we believe in the power of curiosity and lifelong learning. Our motto, Let's Find Out, reflects our spirit of exploration and shared discovery.
Let's Find Out Together
In this supervisory role you will lead a team, keep daily operations on track, and create a branch environment where staff and patrons feel respected and welcome. If you enjoy coaching, staying steady through challenges, and working side by side with your team to keep things running well, we would love to connect with you. Apply today!
Inclusion and diversity are part of our values at Arapahoe Libraries. Qualified applicants who can support the communities we serve are encouraged to apply.
Established in 1966, the Arapahoe Library District serves more than 250,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
External Job Ad
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