The Patron Experience (PX) Manager is responsible for the Library’s customer service division, shaping vision into practice. Designs, delivers, and evaluates all public services. Acts as the Library’s cross-functional advocate, championing patron feedback across teams and services to drive continuous improvement. Provides leadership and supervision to division staff at all service points. Achieves key results under the Library's strategic plan. Puts the Library’s organizational values and professional ethics into daily practice.
The Library offers a comprehensive benefits package, including generous medical/dental/vision coverage, Paid Time Off, and a PERA pension plan. Learn more here.
Required: Bachelor's Degree and 6 years of progressively responsible supervisory experience in a customer service environment; Fluent written and spoken English; Colorado Driver’s license.
Desired: Master’s Degree in Library Science or 10 years of professional library management experience; 5 or more years of experience in essential job functions; Bilingual in English and Spanish.
If you’re a library professional, Estes Park is a healthy place to be because the district is beloved, fully funded, freshly painted, and the patrons are agreeable. We are not in a culture war or crisis situation. We understand that’s not the case everywhere. This is a town where a librarian will be told, “I love the library,” several times a day by patrons from all walks of life. Also, it’s incredibly beautiful with Instagrammable wildlife encounters outside the library’s front door.
This is a manageably small district making an outsized impact. If you value intellectual freedom and hometown hospitality, consider joining our team.
External Job Ad
https://estesvalleylibrary.org/about/job-opportunities/