LibraryJobline

POSITION PURPOSE

The purpose of the Branch Manager is to provide leadership in a community library with focus on encouraging visits, circulation, program attendance, use of digital resources, and community outreach. The position manages a staff and is accountable for achieving key results. The position works collaboratively with the management team on programming, services and change initiatives. Management of the facility, grounds and fiscal responsibility are key elements of this position

RELATIONSHIPS

The Branch Manager reports to the Deputy Library Director and manages a team of exempt and non-exempt employees. This position has overall responsibility for customer service at the branch; resolves escalated issues and addresses problems as they occur. The position works closely with other departments including support services. Builds relationships and partnerships in the community that support and expand library services, programs and events. Networks with peers and professional organizations to stay current on trends in public libraries and in relevant technology. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for the overall administration of a community library including planning and oversight of the library’s operations, staff, facility and grounds.
• Manages branch employees, participates in hiring, creates work schedules, communicates clear performance expectations and conducts performance reviews.
• Develops and monitors work improvement plans as needed.
• Handles employee relations issues with assistance from the Human Resources Department.
• Provides supervision and coordination of volunteers and independent contractors who facilitate branch programs.
• Tracks and analyzes operational data and statistics; creates financial, statistical and narrative reports on branch library operations.
• Makes presentations to library staff, the Board of Trustees and other groups.
• Participates in the development of the branch budget and annual goals.
• Develops projections for future needs in resources and staff to meet goals and objectives.
• Has overall responsibility for customer service for the branch.
• Ensures customer service practices are followed. Applies communication techniques to reduce tension in escalated situations.
• Responds to incidents to include enforcing policy, calling first responders if needed, writing suspensions or other corrective actions.
• Ability to work effectively with marginalized group of patrons.
• Manages daily operations of the library within defined procedures and policies
• Communicates with the Community Relations Department for marketing, publicity, and partnership initiatives.
• Works with Facilities to ensure that the building and grounds of the branch are properly maintained.
• Works with Collection Development to maintain a vital collection; facilitates the weeding process.
• Collaborates with other department managers and librarians to create efficiencies in programming.
• Acts as a liaison to maintain awareness of community events, interests and needs which avail themselves to current or potential library services and programs; attends community meetings to stimulate interest in the Library.
• Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
• Leads regularly scheduled department meetings.
• Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
• Stays current on trends that impact public libraries including technology trends.
• Reads daily organizational communications from intranet, e-mail, newsletters and print announcements.
• Stays current on all library services, programs and events throughout the district.
• Regularly accesses electronic time keeping, payroll and personnel employee access

OTHER DUTIES AND RESPONSIBILITIES

• May lead or serve on library committees and special projects.
• Serves as an organizational culture champion and leads branch staff in the achievement of workplace culture enhancements. Supports achievement of branch and district culture goals.
• Occasionally is assigned to the role of Person in Charge (PIC) for the Rawlings Library including oversight of safety, building security and of the security guard on duty.
• Performs other duties as needed.

Education and Experience:

• A Master’s Degree in Library Science from a college or university accredited by the American Library Association is required.
• Two years’ professional level library experience is required. Two years of experience working with the public is required.
• Supervisory experience is preferred.

Skills and Abilities:

• Leadership skills including the ability to plan, implement and influence others. Knowledge of professional library principles, methods and practices.
• Current knowledge of trends in libraries.
• Excellent communication skills necessary to establish and maintain good working relationships with library staff and customers; able to communicate well with people of all ages, demographics, ethnic backgrounds and ability levels.
• Ability to work effectively with marginalized group of patrons. Problem solving skills with the ability to ease tense situations.
• Supervisory skills including scheduling work and managing performance. Strong computer skills with the ability to quickly learn and use a variety of computer equipment /programs, digital devices, e-resources, artificial intelligence and emerging technology,
• Ability to conduct complex reference interviews, to analyze requests and to apply research skills to locate specialized information or provide customers with alternative sources.
• Ability to provide efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
• Ability to apply policies and use independent judgment within procedural boundaries.
• Ability to function under flexible and changing conditions.

Physical Requirements: Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.

Other Requirements: Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation.

Hiring Range: $59,406 - $67,000 annual; $2,284 - $2,576 bi-weekly

Benefits:

PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer paid life insurance, and 401(k) and Colorado PERA retirement plans. The library district provides paid leave in the form of 10 paid holidays, vacation, sick, and personal paid time off. Some positions may qualify for the Public Service Loan Forgiveness Program.

Closing Date to Apply: Monday August 10, 2026

As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. The library district reserves the right to hire more than one person per advertised vacancy.

Benefits:

PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer paid life insurance, and 401(k) and Colorado PERA retirement plans. The library district provides paid leave in the form of 10 paid holidays, vacation, sick, and personal paid time off. Some positions may qualify for the Public Service Loan Forgiveness Program.

About the Community

Pueblo, Colorado is a historic and culturally diverse community known for its affordability, outdoor recreation, arts scene, and strong sense of community.  Located along the Arkansas River in Southern Colorado, Pueblo offers residents access to year-round outdoor activities including hiking, biking, fishing, boating, golf, and water sports at nearby Lake Pueblo State Park.

Known as the "Home of Heroes", Pueblo honors its military heritage while embracing innovation, economic development, and cultural growth.  The city features a vibrant creative arts district, museums, galleries, festivals, local restaurants, and thriving downtown. Residents enjoy more than 300 days of sunshine annually and cost of living that remains significantly lower than many Front Range communities, particularly the Denver metropolitan area.

The Pueblo City-County Library District serves as a cornerstone community institution, providing educational opportunities, technology access, workforce development resources, cultural programming, and lifelong learning opportunities through the network of the library district locations. 

Kim Austin              [email protected]

Ashley Yoxey           [email protected]