LibraryJobline

Job Description

JOB DESCRIPTION PUEBLO CITY-COUNTY LIBRARY DISTRICT  I. POSITION PURPOSE: The Lead Reference Librarian supports the R&RA department by providing a model for exemplary customer experience at the library. This librarian takes pleasure in working with people, is passionate about eliciting the customers’ needs through interview processes and techniques, and provides proactive customer service by locating materials, resources and services at the library and in the community. The position also supports the Supervising Librarian by coordinating staffing needs and by providing backup supervision.  II. RELATIONSHIPS: Works under the supervision of the R&RA Supervising Librarian in a team environment. Provides back up supervision for the R&RA staff. Coordinates and supervises volunteer assignments. Interacts with customers on a regular basis demonstrating the ability to represent the Library District and meet customer requests. Must possess excellent communication skills, diplomacy and the ability to resolve customer complaints.  III PRIMARY DUTIES AND RESPONSIBILITIES: Assists customers with their library needs. Provides quick reference, detailed research and reader’s advisory assistance. Uses information resources in a variety of formats including print, electronic, digital, audio/visual, database and internet resources. Assists customers by providing information about library resources and teaches customers how to use them. Provides back up supervision including directing work assignments and addressing staff issues. Coordinates volunteers, oversees their assignments and approves volunteer time sheets. Advises the Collections Development Department on needs of the library collections of adult books, magazines, audio-visual, database and e-downloadable materials. Publicizes library events and materials through displays, bibliographies, brochures, through coordination with the Community Relations Department. Provides training to Library staff. Assists R&RA staff with difficult requests and acts as a Lead go to person for staff. Resolves customer issues and communicates library policies and procedures to customers. ■■ IV OTHER DUTIES AND RESPONSIBILITIES: 1. Attends and participates in department and organization meetings 2. Ability and willingness to function and participate in departmental group/team situations and environment, including working a flexible schedule. 3. Supports the electronic and emerging technologies services for the Library District. ■■ V EDUCATION, KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES REQUIRED: Education and Experience: A Masters Degree in Library Science from a college or university accredited by the American Library Association is required, plus a minimum of 3 years of progressively responsible work experience in a public library setting. Prior management and reference experience a plus. Skills and Abilities: Knowledge of general public library organization, materials, services and operations. Thorough knowledge of reference materials, databases, and other resources available to customers. Supervisory skills including scheduling, performance evaluation, hiring and leadership. Knowledge of adult literature in print, electronic, periodical, video, digital and other mediums. Strong customer service skills with the ability to resolve customer complaints and deal with disturbances and emergencies in the Library. Excellent research skills. Ability to conduct reference interviews. Ability to instruct and transfer information to a diverse population; knowledge of adult learning models. Demonstrated ability to develop programming that meets the community’s needs. Knowledge of research techniques, reference resources, databases and internet resources. Other Requirements: Applicants must pass a criminal background investigation. Must have good driving record, current Colorado Driver’s License and automobile insurance. Equal Opportunity Employer.

The Community

Pueblo City County Library District consists of 14 locations including the Rawlings Library, 4 branch libraries and 9 satellite locations. Our work culture is one of teamwork, respect and a love of libraries! Vision: Books and Beyond Mission: We serve as a foundation for our community by offering welcoming, well equipped and maintained facilities, outstanding collections, and well-trained employees who provide expert service encouraging the joy of reading, supporting lifelong learning and presenting access to information from around the world. Motto: Ideas, Imagination & Information

HR Info

Submit a completed application (www.pueblolibrary.org),resume and cover letter to: E-mail: sara.rose@pueblolibrary.org Fax: 719-562-5609 Mail: Pueblo City County Library District Human Resources 100 E. Abriendo Ave. Pueblo, CO 81004