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Job DescriptionDuties and Responsibilities: Supports the Division Director and the Analyst in the implementation of the Library’s Balanced Scorecard performance measurement system. Provides communication and training to Staff in one-on-one and team settings as well as through written communication. Assists organization in the adoption of Balanced Scorecard methodologies, including development of measures, targets and initiatives to meet the Library’s short and long term goals. Assists in the facilitation of Operational Excellence management review meetings, communicates results, builds action plans and monitors progress and completion. Develops reports. Provides innovative solutions for encouraging participation throughout the organization. Knowledge, Skills and Abilities: Leadership: Knowledge of performance measurement systems. Skill in group facilitation. Ability to communicate goals and objectives of the organization. Ability to bring diverse groups together and provide guidance in Balanced Scorecard development process. Management: Knowledge of statistics. Skill in researching, compiling and updating complex documents. Skill in record maintenance, report compilation and correspondence. Skill in building and maintaining relationships using effective communication. Skill in organizing and scheduling of tasks and projects at various levels of completion. Ability to use facts and data to guide decision-making. Ability to provide informed input on operational issues or procedures. Technical: Knowledge of Microsoft Office applications. Skill in accuracy. Skill in presenting information both orally and in writing. Skill in data analysis, evaluation, information management and research. Skill in organization, coordination, scheduling and reporting. Ability to develop interactive web communications and reporting systems. Ability to interpret and convey information using charts and graphs. Teamwork: Skill in providing excellent service to internal and external customers. Ability to be flexible, conscientious and responsible. Ability to work in a positive and proactive manner. Experience: Three years work experience organizing, coordinating and managing complex projects, gathering input, facilitating meetings, producing reports and analyzing results. Experience in communication and presenting information in a large organization. Experience in a library setting or organizational performance management a plus. Education: Bachelor's degree in marketing, communication, business administration, organizational development or related field.
Posted Jan 30, 2007