Job Description
Responsibilities: This full-time State of Colorado IT Technician II classified position is responsible for providing audio/video support to classrooms, managing the recycling of equipment, providing workstation support, supporting web work and providing support library technology checkout support. This position will serve as the liaison between the library and the IT Services Department. Specific duties include setting-up, installing and maintaining computer workstations; arranging for disposal of old hardware; utilizing Symantec ghost to create images; managing new student employee network accounts; providing technical support to the technology helpdesk; creating training documents; providing support to two classrooms which includes keeping computers up-to-date with software versions, evaluating software requests, installing software, and coordinating setup and teardown of classrooms to accommodate special events; and assisting with special projects. This position requires thorough knowledge of hardware and software with the ability to install and configure computers; knowledge of Microsoft and Macintosh operating systems; experience with virus/malware removal; and the ability to effectively troubleshoot problems with workstations, laptops, networking products, printers, scanners, media drives and other computing equipment. The candidate must have the ability to establish and maintain effective working relationships with other employees, students, staff, and end-users; act as a team player with the ability to work independently; and be able to organize work, set priorities and meet critical time deadlines. Excellent oral and written communication skills are essential as well as the ability to maintain emotional control under stress and maintain a positive attitude when dealing with end-users. The position may require occasional prolonged and irregular hours, daily lifting and carrying of heavy objects (45+ pounds) and walking, standing, bending, stooping and/or climbing for the majority of a day. Starting Salary Range: $3728.00 - $4141.00/month* (non-negotiable) *Compensation: The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions. Employees hired into these positions are eligible for University benefits. The University of Colorado offers a full benefits package. Information on University benefits program, including eligibility, is located at http://www.cu.edu/pbs/.Additional Info & Requirements
Minimum Requirements: Graduation from an accredited college or university with an associate's degree in Computer Science, Information Systems, Computer Engineering, Management Information or in a related field AND two years of experience troubleshooting and repairing desktop computer problems and performing in a technical customer service capacity in an IT environment. Substitution: Technical experience that included troubleshooting and repairing desktop computer problems and performing in a technical customer service capacity may be substituted on a year-for-year basis for the associate's degree. A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Computer Engineering, or Management Information, that included or provided coursework and experience involving hardware, software, and network troubleshooting, may be substituted for the required education and experience. Conditions of Employment: *Must be willing and able to perform physical activities including bending, stooping, standing, and kneeling for long periods of time. *Must be willing and able to occasionally adjust your schedule in order to meet the staffing needs of the department. *Must be willing and able to lift, carry and move items weighing up to 45+ pounds. Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application. Preferred Qualifications: *A Bachelors degree in Computer Science, Information Systems, Computer Networking or a related field *Experience setting-up, troubleshooting and repairing computer hardware and software problems. *Experience formatting, installing the OS and updating computers and software programs *Experience supporting web-based applications *Experience with Windows Server 2003 and Active Directory *Experience setting up new computers, printers, laptops, and other IT devices *Experience HMTL, CSS, and PHP *Experience providing administrative assistance to faculty, staff and students within in a higher education and/or in a higher education library environment. *Ability to communicate effectively in written form which includes the ability to check for typographical, grammatical and spelling errors. Competencies: *Ability to interpret complex rules, regulations, policies, procedures, and guidelines. *Experience that demonstrates strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds which also includes experience working with students, staff, and faculty, within a higher education and/or library environment. *Must possess a professional demeanor and have experience that demonstrates problem solving skills and the ability to manage multiple tasks and work independently with minimal supervision. *The successful candidate will be detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills. *Ability to take direction and use independent judgment to coordinate various projects and meet multiple deadlines.The Community
The downtown campus is located in the heart of the city's commercial, cultural and recreational district. Its location in downtown Denver attracts a diverse population, comprising primarily commuters, many of whom are non-traditional students. This diversity is enriched by our commitment to a philosophy of inclusion, embedded in all aspects of campus life from its community members, curriculum, research and community service, allowing for the creation of a learning environment that welcomes, embraces, sustains and celebrates the unique and shared experiences of faculty, staff and students. The Library is dedicated to providing an environment which stimulates and nourishes the growth of ideas. This is accomplished through collections and services that support the curriculum, ranging from vocational training to doctoral programs. For more information about the Library and the campus, visit: http://library.auraria.eduHR Info
Theresa Anderson Theresa.Anderson@ucdenver.eduApplications are accepted through the Jobs at CU website and hard copy, e-mailed or paper applications will not be accepted. You must apply by the closing date. Please go to www.jobsatcu.com/applicants/Central?quickFind=67879 for full job description and more information on how to apply. Please include you current e-mail address on your application, as correspondence regarding this position will be electronic-based. The department cannot guarantee the successful delivery of e-mail. You will be notified of the status of your application within two weeks after the closing date of the announcement. If you do not receive information regarding the status of your application after this time, please contact Theresa Anderson at Theresa.anderson@ucdenver.edu. GENERAL INFORMATION: Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application. Your application will be reviewed by a qualified Human Resource Specialist and subject matter experts to determine if you meet the minimum qualifications and preferred qualifications listed in the announcement. PLEASE BE SURE YOUR APPLICATION MATERIALS ARE COMPLETE AND THAT YOU DOCUMENT YOUR CURRENT AND PAST WORK EXPERIENCE, KNOWLEDGE, AND SKILLS, AND HOW THAT DIRECTLY RELATES TO THIS POSITION AND ITS REQUIREMENTS. Provide thoughtful responses to any supplemental questions, as they will be used to assess your previous work experience. Applications are part of the selection process and will be used as part or all of the exam process to rank candidates. Exam process will include one or both of the following: * Type A Training & Experience (T & E) Exam based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the exam. * Oral Exam based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the exam process changes or includes additional assessment tools other than those listed above. In addition to the state application form, applicants must also submit a Cover Letter detailing why they are interested in the job and how their experience, education, and talents match the minimum and preferred qualifications. Resumes will be accepted for this position but will NOT be used as part of the assessment process in determining if an applicant has met the minimum qualifications listed in the announcement. Application materials will be used to assess your spelling, grammar and punctuation skills. **Failure to include adequate information (INCLUDING SPECIFIC DATES AND HOURS WORKED) or follow instructions may affect your meeting minimum qualifications and score and prevent you from competing in subsequent measures used to arrive at a top group of applicants** You will be notified if you do or do not meet the minimum qualifications for this position. Contact (e-mail with consultant name) within five days of notice to discuss the decision. If you still do not agree with our decision regarding your qualifications, you have the right to have our decision reviewed by the State Personnel Director. Additional information and forms regarding the appeal process is available at: http://www.colorado.gov/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1239163458144&ssbinary=true You have the right to appeal if you believe that the content or conduct of the assessment process was arbitrary, capricious or contrary to rule or law. Scores and ranks are not considered as conduct or content of an assessment. Your appeal must be in writing, signed by you or your representative, and must be mailed or delivered no later than ten (10) calendar days from the date of notice that you are no longer being considered. To submit an appeal, you are required to complete and submit the Colorado State Personnel Director's Appeal/Dispute form available at: http://www.colorado.gov/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1239163458144&ssbinary=true Please note that this vacancy may, at the discretion of the appointing authority, be filled by another method of appointment for valid business reasons. The University of Colorado strongly supports the principle of diversity. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. VETERANS: Qualified veterans and surviving spouses are eligible for preference points. If you were honorably discharged and served during one of the periods for which the federal government awards veterans preference, please fax a DD214 and other supporting documents to 303-315-2721, Attn: consultant Theresa Anderson/Posting #814656 Please be advised that the University does check references as part of the employment process, and selection committee members may choose to contact work references during the search process other than those listed in your application. UCD is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. Some positions may require a financial/credit check and/or a motor vehicle report.