LibraryJobline

Job Description

The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibits excellent customer service while performing all work duties. Work is performed under general supervision. EXAMPLES OF DUTIES: • Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires. • Provides assistance to patrons with catalog inquires, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed. • Proficiently handles all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts. • Proficiently handles the circulation functions of the libraries integrated system including log-in, check-in, check-out, placing holds and trace functions, collecting fines, searching patron database, patron registration, and issuing library cards. Performs these functions efficiently with a minimum of errors. • Handles phone customer service transactions, demonstrating the utmost professionalism in all patron communications. • Assists adults and youth with computer transactions as needed. Connects patrons with reference needs with Reference and Youth Departments for assistance.

Additional Info & Requirements

• Must possess excellent customer service skills and be a self-starter. • Must be able to learn library operating systems, online databases, reader’s advisory, and Internet searching. • Must be able to provide efficient and courteous patron service towards a diverse patron population. • Library shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred. • Requires ability to handle patron complaints and handle difficult situations involving patrons. • Requires the ability to work under periods of occasional stress resulting from peak periods of patron service requests. • Must have the ability to work as an effective team member and work independently to complete work assignments as assigned. • Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties, working effectively independently or cooperatively as part of a team, maintaining effective working relationships to complete assigned tasks and accomplish job responsibilities.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment. Through engagement, education, and entertainment, Douglas County Libraries transforms lives and builds community, and is a passionate advocate for literacy and lifelong learning. Douglas County Libraries, **USA's #1 Library (Hennen American Public Library Ratings, 2009, 2010),** is a major contributor as to why Douglas County has been nationally recognized as a great place to live, work and raise a family.

HR Info

Apply via our online application system at DouglasCountyLibraries.org. Hand delivered, mailed or emailed applications and resumes will not be accepted. EOE. ONLINE APPLICATION REQUIRED.