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Job Description

Location: Community Technology Center, Central Library, 13th & Broadway Status/Schedule: Regular, part-time, 20 hours per week. The schedule will be determined by the needs of the department and may include evening and weekend hours. Salary Range: $19.52 - $25.38 per hour starting salary range; $19.52 - $31.23 per hour full salary range. Background Information: The Community Technology Center (CTC) is the technology access and training hub for Denver Public Library. The CTC is located on the 4th floor of the Central Library and currently consists of a two technology classrooms, two one-on-one consultation rooms and a large public access computing area with 127 computers. In addition to offering a variety of technology classes at the Central Library, CTC staff also offer tech training at other DPL branches and local community organizations. In Spring 2013, the CTC will be opening ideaLAB, a digital media lab for teens. Duties and Responsibilities: Creates lifelong library customers by implementing services designed for customers of all ages and backgrounds seeking computer instruction and use. Plans, develops curriculum and implements one-on-one and group technology training for customers and staff. Staffs busy public service desk. Acts as a main point of contact for staff and customers seeking assistance with computers and technology. Conducts community outreach and builds partnerships with other organizations. Serves as CTC Person in Charge as needed. Knowledge, Skills and Abilities: Knowledge of the web, technology, online trends and popular culture. Skill in providing service to all ages and backgrounds. Skill in designing, preparing, implementing and evaluating training programs. Skill in demonstrating innovation and flexibility. Ability to train a wide variety of learners. Ability to bring a positive energy, excellent interpersonal skills, cultural sensitivity and a sense of humor to the workplace. Ability to thrive working in an environment with constant public contact. Ability to communicate effectively with customers, staff, and other organizations. Ability to embrace the challenge of learning new tools, software and technology. Ability to troubleshoot and accurately report technology problems. Ability to utilize PC reservation and print release systems, online calendaring, and circulation software. Ability to teach basic website development and/or digital media software is a plus. Experience: Two years of customer service experience required. Experience in providing high volume, innovative library service preferred. Experience offering technology training or other training preferred. Education: A Master’s in Library Science from an ALA accredited institution. Special Requirements: A background check must be passed after the offer to hire has been made. Must have a passion for helping people. Spanish language skills desirable. EQUAL OPPORTUNITY EMPLOYER

HR Info

Application Procedures: Submit an electronic application at www.denverlibrary.iapplicants.com or mail or bring application and resume (optional) to: Denver Public Library, 10 West 14th Avenue Parkway, Denver, CO 80204. Applications and resumes (optional) may be faxed to (720) 865-2085. Resumes are not accepted without a completed employment application.