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Job Description

The Auraria Library, serving the University of Colorado Denver, Downtown Denver Campus; Metropolitan State University of Denver; and the Community College of Denver, seeks a dynamic, energetic, and innovative individual to serve as the Desktop Support Manager. This exempt professional position, reporting to the IT Manager, will provide support, maintenance, and development for Library technology. Examples of Work Performed: • Ensures best practices for IT support, including change, incident, problem, and asset management policies and procedures are created and utilized. • Identifies computer hardware, software malfunctions and takes appropriate action to resolve issues ensuring data/system integrity. • Actively participate and contribute ideas and suggestions to accomplish department and organization goals. • Continually research, evaluate and provide documented recommendations for new technologies and tools within the Library Information Technology field. • Take ownership of issues which are assigned and/or self-assigned and communicate status to all stakeholders. • Provide technology training to library staff and student workers. • Manage print and file servers. • Setup, install and maintain thin clients and virtual disk image. • Manage helpdesk tickets and provide technical assistance to team members. • Make recommendation for hardware and software purchases. • Automate software application and image deployments. • Manage all stages of project planning. Minimum Qualifications: • Bachelor’s degree in computer science, information systems or equivalent combination of coursework and work experience • Two years of experience in Desktop Support Preferred Qualifications: • Experience with audio/video streaming • Experience with LAMP stack • Experience working in libraries and/or higher education • Knowledge of Drupal • Apple device support and management experience • One year of experience managing Desktop Support

The Community

Workplace Information: The downtown campus is located in the heart of the city’s commercial, cultural and recreational district. Its location in downtown Denver attracts a diverse population, comprising primarily commuters, many of whom are non-traditional students. This diversity is enriched by our commitment to a philosophy of inclusion, embedded in all aspects of campus life from its community members, curriculum, research and community service, allowing for the creation of a learning environment that welcomes, embraces, sustains and celebrates the unique and shared experiences of faculty, staff and students. The Library is dedicated to providing an environment which stimulates and nourishes the growth of ideas. This is accomplished through collections and services that support the curriculum, ranging from vocational training to doctoral programs. For more information about the Library and the campus, visit: http://library.auraria.edu Please be advised that the University does check references as part of the employment process. The University of Colorado Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. The University of Colorado strongly supports the principle of diversity. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The Immigration Reform and Control Act require that verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

HR Info

Questions should be directed to Marical Farner at Marical.farner@ucdenver.eduApplications will only be accepted electronically at www.jobsatcu.com, job position #00698043 Quicklink for Posting: http://www.jobsatcu.com/postings/58380 Applicants must submit the following items: • A cover letter detailing why their skills and experience meet the minimum and preferred qualifications of the position. • A current CV/resume that includes dates of employment. • The names, addresses, daytime telephone numbers and e-mail addresses for three professional references