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Job Description

Being a Public Services Manager at JCPL means being a leader – a forward thinker who is passionate about providing public library service in our community. It also means being up-to-date on current trends in the profession and being an advocate for libraries and for a new kind of patron experience. Under the direction of the Director of Public Services, a Public Services Manager at JCPL will not only manage the beautiful Arvada Library but will also manage system-wide services for Programming and Community Partnerships and our Patron Education departments. This Manager will be a leader in achieving Library objectives by planning, implementing, and leveraging system resources to their fullest potential. A Public Services Manager at JCPL has broad discretion to hire, assign, train, manage and supervise staff including coaching to best practices; is accountable for budget planning and expenditures and routinely makes decisions on policy enforcement. Essential duties: •Recruits, assesses, hires, trains, supervises and evaluates staff in the Arvada Library and Programming, Community Partnerships, and Patron Education. •Designs and implements new efficiencies and experiments with new ways to accomplish work in public libraries, particularly in the areas of Programming, Community Partnerships and Patron Education •Manages the quality and quantity of Programming, Community Partnerships and Patron Education; monitors trends; resolves problems; works with outsourcing vendors •Uses established industry benchmarks to determine gaps in service provision and quality at the Arvada Library and in Programming, Community Partnerships, and Patron Education. •Communicates expectations to staff and colleagues about library service at the Arvada Library and trends in areas of Programming, Community Partnerships, and Patron Education. •Develops metrics, performance measurement and goal setting at the Arvada Library and in Programming, Community Partnerships, and Patron Education. •Creates a flexible environment for implementing new library services and trends. Leads tactical plan initiatives through project management. •Communicates expectations and collaborate with others in cross-functional teams to accomplish goals and objectives. •Serves as a member of the Public Services Management Team to develop overall strategy, tactical objectives, and short and long-term planning for deployment of resources. •Directs work groups, monitors assignments and their completion and works with multiple levels of staff, assuring alignment with strategic plan. •Works in direct patron contact 4-8 hours per month. •Spokesperson responsible for delivery of Library’s message to internal and external customers. •Demonstrates advanced skill in using computers and electronic resources. •Resolves customer service issues, including dealing with law enforcement and first responders

Additional Info & Requirements

This position requires a bachelor’s degree; a Master’s in Library & Information Science (may be in progress), or combination of education and equivalent library experience, is preferred. Preferred qualifications include up to and including 3 years of experience in public libraries and 2 years of supervisory experience.