Job Description
Work involves providing information to patrons in person, by phone, mail and via electronic means. Performs simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. Advises and instructs library patrons in using equipment necessary to access library resources. May present programming training or classes to the public, including Storytimes, both on or off site. May specialize in services to specific market segments (Children, Adults, Seniors)
Employee will provide information, referral, and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Will perform simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. May create content for the web or social media. Employee will address and resolve complaints from patrons or will forward to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the library and off site. Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. Employee will provide quality programs including off-site locations. Promotes programs to target audiences. Promotes and presents programs and activities, including seasonal programs and Storytimes for children. Conducts library tours and community outreach. Provides library instruction and patron education to the public, individually and in groups. Suggests program needs. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommending and weeding of materials.
Additional Info & Requirements
Bachelor's degree or an equivalent of education and experience on a year for year basis. Experience in computer usage is required. Prefer someone with public library experience. Some direct customer service experience is required.