Job Description
Under general supervision, to provide library patrons with a high level of customer service and assistance in fulfilling circulation and/or information needs; and to work with electronic access to the Internet, library catalog and online databases using established procedures; and to perform related duties as required. The Corner Library Specialist is charged with modeling quality customer service behaviors which align with the library customer service model and city values. The specialist will provide leadership and foster an environment which focuses on values-based service and actively pursues improvement in customer service delivery. Modeling expected behavior includes actively greeting customers, observing and responding to their needs and assisting in creating an environment of friendly and active engagement with library users. Customer service is provided through performance of both library and security responsibilities.
Specialists will assist in coordinating tasks and activities and identifying work priorities for staff and volunteers scheduled at the corner library and will seek to align day-to-day work priorities with fluctuating workflow needs. The specialist attends to patrons' circulation business needs by managing escalated account issues and answering questions regarding policies and procedures. The specialist also assists the manager with scheduling by completing/updating weekly schedules, training staff and substitutes and identifies and tracks training needs for staff.
Additional Info & Requirements
The North Boulder Corner Library, or NoBo Corner Library, is an exciting new library model designed to meet the immediate and targeted library needs of the north Boulder community. At this time, the NoBo Corner Library is able to offer the following services: materials return and holds pick-up, public access computers and WiFi, and popular materials.
REQUIRED MINIMUM QUALIFICATIONS:
Bachelor's degree and at least two years previous library experience or an equivalent combination of education and/or experience. Interest, desire, and ability to communicate courteously and effectively with and to provide service to patrons and staff, both in person and by telephone. Excellent interpersonal skills. Willingness to take direction and learn a variety of tasks. Good organizational skills. Familiarity with personal computers and appropriate software. Well-developed keyboard skills. Experience with data entry or electronic systems. Ability to work under minimal supervision. Willingness and flexibility to work a schedule that may include evenings and weekends. Have and maintain acceptable background information, including criminal conviction history and credit history. Ability to thrive working in an environment with constant contact with people from all backgrounds and age groups. Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers and community. Skill with enforcing customer and staff compliance with security rules and regulations. Skill with resolving and documenting conflicts. Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner. Ability to multi-task and prioritize.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Extensive customer service experience, knowledge of adult, child and family educational and performance art opportunities in the Boulder area. Experience with scheduling staff, coordinating work tasks, preferably in a library setting. Knowledge of library collection development and integrated library systems. Experience with Innovative Interfaces, Inc. integrated library system. Experience with Prospector or similar borrowing system.