LibraryJobline

Job Description

Are you customer-centered? Do you enjoy listening to the needs and ideas of others? If you want to ensure that customers have the best possible experience in the library; seek to inspire staff with your warm and friendly manner; strive to understand the programs and services the community wants; and, have a flair for displaying library items, this position is for you. 

Essential Duties:

• Delivers Consistent Quality Customer Experience - Communicate expectations to staff about library service and trends in customer service
• Work involves providing information to patrons in-person, by phone, mail and via electronic means
• Performs simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources
• Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching
• Advises and instructs library patrons in using equipment necessary to access library resources
• Uses high-level customer service skills to determine patron needs and create a positive, inviting atmosphere for all patrons
• May present programming training or classes to the public, both on and off site
• Supervision and Training - Hires, assigns, trains, orients, and supervises staff in area of responsibility, including coaching on industry best practices
• Prepares and submits routine reports as necessary for library management
• Participates with others in cross-functional teams to accomplish goals and objectives

Additional Info & Requirements

• Intermediate knowledge of the principles of supervision and customer service
• Knowledge of library integrated systems and library collection development    
• Ability to effectively communicate verbally and in writing     
• Ability to adapt to rapidly changing environments, including emergency situations     
• Ability to create and maintain effective working relationships      
• Ability to audit local budget      
• Maintains quality in programs presented in their location, including off-site locations as needed