LibraryJobline

It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community.  This position operates in a diverse environment to help fulfill PPLD’s mission by hiring, training, directing and supervising a staff of full-time and part-time employees, substitute employees, and volunteers to circulate all library materials with superior face-to-face, electronic and telephonic customer service, timeliness and accuracy. 

ESSENTIAL FUNCTIONS:

• Supervises, coaches and counsels staff of approximately 30; conducts evaluations for circulation staff; supervises and trains volunteers; prepares daily and monthly work schedules; coordinates substitutes for shifts, as needed.
• Maintain employee safety and create an ergonomic and safe work mindset and environment.
• Works in and creates a positive team environment; prioritizes and directs general operations and daily activities of circulation staff; ensures smooth operations through monitoring workflow, evaluating departmental statistics, and identifying improvements in process and equipment; ensures that staff maintains an efficient, courteous public image.
• Evaluates and resolves patron resolutions regarding patron library accounts to include lost and stolen materials, fines, collection agency issues, etc.; maintains patron confidentiality in all interactions.
• Works on public service desks and in other behind-the-scenes processing tasks.
• Approves timesheets for accuracy and timely submission to Finance; approves and records sick and vacation leave for circulation and shelving staff; ensures employee leave statements are accurate.
• Manages annual department substitute budget so there is adequate daily staffing, within budget.
• Maintains accountability for cash, check and credit card transactions and works with Finance staff to provide reports and daily accounting of on-hand cash. Ensures sufficient money available for daily operations.
• Supervision of switchboard operator and address issues regarding switchboard duties/circulation notices.
• Oversees the overdue letter process to ensure letters are sent out on time.
• Oversees postcard notifications to ensure cards are printed, sent to Penrose, and that card bursting machine is operating correctly. 
• Makes recommendations regarding circulation policies and procedures as necessary; recommends appropriate personnel actions to manager.  

• Evaluates job candidate applications, conducts interviews, selects, hires, and trains for circulation and shelving positions.

• Performs other related duties as assigned.

• Requires a Bachelor’s degree in any field; or an Associate’s of Library Science degree.
• Requires a minimum of two years of library or related experience and a minimum of two years of successful supervisory experience.  Strongly prefer candidates with supervisory experience in a library, industrial, production or customer service environment.
• Ability to supervise and direct others in completing assigned tasks efficiently and safely while maintaining a positive morale within the department.  Proven ability to resolve conflict is essential. 
• Ability to plan, organize and perform work assignments with initiative, independent judgment and minimal supervision.  Analytical problem solving skills are required. Project management capabilities are desirable. 
• Proficiency with computer skills; intermediate proficiency in Microsoft Office suite, MS Outlook, Internet Explorer, and library database experience (SIRSI Symphony or similar); ability to type at least 35 wpm.  
• Excellent communication skills, ability to work as an effective team member, have a "whatever it takes" work ethic, and have an excellent customer service attitude. Ability to communicate effectively with staff and patrons face-to-face, via phone and in writing. 
• Bilingual ability is a plus in serving our diverse patrons.
• PPLD is a change-oriented culture so flexibility and ability to adapt to change are important.

HR Contact is (719) 884-9800 ext 6994. 

Applications must include a resume and cover letter to be considered.  Candidates who meet the education and experience requirements who do not sumbit a resume and cover letter will not be considered for the position.