Patron Experience Supervisor - Lakewood Library
Jefferson County Public Libraries
Jefferson County - county wide
This job is more than 3 weeks old or the application deadline has passed.
Job Description
Supervision and Training
- Hires, assigns, trains, orients, and supervises a team of ten direct reports including three professional librarians in area of responsibility, including coaching on industry best practices.
- Creates and maintains a flexible environment for implementing new library services and trends.
- Recommends routine personnel matters affecting direct reports, including interviewing applicants, evaluating performance, and taking corrective action.
- Prepares and submits routine reports as necessary for library management.
- Participates with other team leaders in cross-functional teams to accomplish goals and objectives.
- Anticipates assesses and solves problems as non-routine situations arise.
- Supports adherence to established policies, procedures, and standards.
- Serves as Person in Charge on a routine basis for their local location. Communicates changes in policy and procedures to direct reports and implements them as directed.
- Knowledge of library integrated systems and library collection development.
- Maintains quality in programs presented in their location, including off-site locations as needed.
- Supervises promotion of programs to target audiences.
Customer Service & Outreach
- Delivers Consistent Quality Customer Experience.
- Communicate expectations to staff about library service and trends in customer service.
- Models best behavior practice for transformative customer service.
- Creates condition for outstanding personalized customer experience in their location.
- Maintains library resources, including physical and virtual, so that residents have equal access to information and ideas.
- Implements industry best practices for merchandising, labeling, and promoting library resources as directed.
- Implements quality assurance methods in programs presented in their location, including off-site locations as directed.
- Routinely provides direct customer service, occasionally in non-routine situations.
- Conducts outreach into the community as directed.
- Resolves customer service issues, including dealing with law enforcement and first responders. Maintains a safe environment for staff and public.
Additional Info & Requirements
Special Requirements:
- Intermediate knowledge of the principles of supervision and customer service.
- Knowledge of library integrated systems and library collection development.
- Ability to effectively communicate verbally and in writing.
- Must be able to work some evenings, some weekends and minor holidays.
- Ability to adapt to rapidly changing environments, including emergency situations.
- Ability to create and maintain effective working relationships.
- Ability to audit local budget.
- Maintains quality in programs presented in their location, including off-site locations as needed
The Community
Are you customer-centered? Do you enjoy serving the public? If you believe in role-modeling personalized and transformative customer experience in the library; seek to inspire staff with your confidence, knowledge, warm and friendly manner; strive to understand the strategic goals of JCPL; identify and promote programs and services the community wants; and, have a flair for merchandising library items, this position is for you.
HR Info
Jill Krantz, Manager Employee Relations
(303) 275-6167
jill.krantz@jeffcolibrary.org
Application must be made online through NeoGov
Posted Mar 4, 2015
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