LibraryJobline

Job Description

IF YOU ARE…

• A fearless crusader for libraries, literacy and our youngest patrons…
  A collaborator with community members, and other Justice League teammates…
  A mentor of staff, a creator of programs, and a leader of teddy bear picnics…
  A juggler of desk time, supervisory duties, and cutting-edge library trends…

 THEN you might be our new YOUTH SERVICES MANAGER!

 We’re looking for someone who is passionate about libraries and understands the role they play in promoting family literacy.  With our $4M renovation scheduled for completion this year, we need your help to look at our new children’s and teen spaces with fresh eyes. You’ll exercise your imagination and creative muscles by forming innovative partnerships to leverage BPL’s resources in the Boulder community. You’ll foster an environment of curiosity and discovery in the Foundry, our new makerspace, where little makers can grow into big makers using the 3D printer and all the hottest software.   Apply to lead our superhero Youth Services staff! We hope you join us during this exciting time at BPL!

OVERALL JOB OBJECTIVE:

Under general supervision of the Public Services Manager, the Youth Services Manager provides vision, planning and implementation for children and teen services at the Main Library. This position is responsible for the management and coordination of staff scheduling at the youth and teen services desks, story times, special programs, collection maintenance and related outreach services, along with the training, coaching and development of staff. Work is performed with independent judgment and initiative. The Youth Services Manager is charged with modeling quality customer service behaviors which align with the library customer service model and City of Boulder’s vision and values.

DUTIES AND RESPONSIBILITIES:

1. Directly supervises, hires, trains and evaluates the children’s and teen staff; and provides direction and support to them in the supervision of volunteers and work-study students. 
2. Oversees the planning and implementation of library programs for children and teens. Works with the Volunteer Coordinator and Library Programs Specialist on designing and executing special programs. Collaborates with the branch managers and staff to provide quality story time programs and the annual summer reading programs. 
3. Working collaboratively with the Boulder Reads Manager, coordinates and evaluates outreach and family literacy programs for children and teens. 
4. Working as a team member with various library workgroups to design, promote, and administer high quality services to the community. Participates in a coordinated effort with the communications staff to present a positive image of the library, and to promote library use. 
5. Manages the daily work assignments of the children’s and teen staff to ensure that work is performed in an effective, timely and professional manner. This includes but is not limited to, efficient operations of the service desks, story times, and special programs. 
6. In coordination with the Collection Development Manager, manages collection maintenance for the children’s and teen collections at the Main Library. Consistently implements and follows library best practices for managing children and teen-focused collections. 
7. In coordination with the Public Services Manager, develops and implements long-range planning for children’s and teen services. 
8. Directs and models outstanding customer service within the children’s and teen workgroup and throughout the library. Responds directly to customers for unusual and non-routine interactions.
• Assists library patrons in locating materials, answering questions and providing information regarding library materials and policies.
• Cooperates and assists individuals and organizations involved in services to children and teens. 
9. Demonstrates leadership by aggressively pursuing new developments in children’s and teen services and imparts this knowledge to all appropriate staff.
• Develops and carries out training programs to enhance technical and service knowledge in children and teen services workgroup. 
10. Maintains records of program participation, compiles data, and prepares statistical reports. Submits such reports according to established deadlines and as otherwise requested. 
11. Acts as a Person in Charge of Main Library on an as-needed basis. 
12. Other:
13. Performs related duties as required to meet the needs of the city and the Library and Arts department.

• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
•  Generally, duties and responsibilities are listed from most to least critical or time consuming.

CITY VISION AND VALUES:

The City of Boulder is committed to service excellence for an inspired future and the following values:

• Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
• Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
• Integrity - We are stewards of the public’s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
• Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
• Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.

 The City of Boulder is a smoke and tobacco-free workplace.

 LEADERSHIP COMPETENCIES:

As a leadership position within the City’s Management Team, the Youth Services Manager is expected to have and utilize the following competencies:

• Customer focus: dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; and establishes and maintains effective relationships with customers and gains their trust and respect.
• Peer relationships: quickly finds common ground, gain trust and support, and solve problems with peers. Demonstrates a collaborative attitude.
• Interpersonal savvy: builds rapport and constructive relationships using diplomacy and tact.

• Managing and measuring work: utilizes knowledge of best practices and trends in information delivery to set clear service delivery goals and to measure and monitor effectiveness of services.

ORGANIZATIONAL STRUCTURE:

1. Title of immediate supervisor:   Public Services Manager
2. Title of positions over which this position has direct supervision: Teen Librarian, Youth Services Assistant (1) Youth Services Specialists (4) 

Additional Info & Requirements

WORKING CONDITIONS – Required Physical and Mental Effort, Environmental Conditions:

Physical and Mental Effort:  Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods viewing a computer video monitor and/or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. 

Work Environment: Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises.

Machines and Equipment Used, Include, But Are Not Limited to the Following: Vehicle.  Frequently uses computer workstations, telecommunications equipment, photocopy machine, facsimile machine, and calculator.

ACCOMODATIONS:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Note: The above description is illustrative only.  It is not meant to be all-inclusive.

HR Info

Please see website for information relating to this position.  The link is also include and we accept online applications only.

Please apply online at www.bouldercolorado.gov.