LibraryJobline

Job Description

Jefferson County Public Library values innovation, accountability and excellence. We collaborate to continually improve our programs and services; look for opportunities to say yes; take personal responsibility for our work; and serve the public with the purpose to transform lives. The Golden Library is being remodeled as a showcase library to include elements of surprise and delight, enhanced merchandising and spaces for creation & collaboration. If you believe in role-modeling personalized customer service, seek to inspire staff with your warm and friendly manner and want to be part of this vision for library service, this position is for you.

ESSENTIAL DUTIES:

Supervision and Training
· Hires, assigns, trains, orients, and supervises a team of ten direct reports including three professional librarians in area of responsibility, including coaching on industry best practices. · Creates and maintains a flexible environment for implementing new library services and trends.  · Recommends routine personnel matters affecting direct reports, including interviewing applicants, evaluating performance, and taking corrective action.  · Prepares and submits routine reports as necessary for library management.  · Participates with other team leaders in cross-functional teams to accomplish goals and objectives.

· Anticipates assesses and solves problems as non-routine situations arise.  · Supports adherence to established policies, procedures, and standards.

· Serves as Person in Charge on a routine basis for their local location. Communicates changes in policy and procedures to direct reports and implements them as directed. · Knowledge of library integrated systems and library collection development.  · Maintains quality in programs presented in their location, including off-site locations as needed.   · Supervises promotion of programs to target audiences.

Customer Service & Outreach

· Delivers Consistent Quality Customer Experience.   · Communicate expectations to staff about library service and trends in customer service.  · Models best behavior practice for transformative customer service.   · Creates condition for outstanding personalized customer experience in their location.

· Maintains library resources, including physical and virtual, so that residents have equal access to information and ideas. · Implements industry best practices for merchandising, labeling, and promoting library resources as directed.   · Implements quality assurance methods in programs presented in their location, including off-site locations as directed.  · Routinely provides direct customer service, occasionally in non-routine situations.   · Conducts outreach into the community as directed.  Resolves customer service issues, including dealing with law enforcement and first responders. Maintains a safe environment for staff and public.

Additional Info & Requirements

Must be able to work some evenings, some weekends and minor holidays.

SPECIAL REQUIREMENTS:

· Intermediate knowledge of the principles of supervision and customer service.
· Knowledge of library integrated systems and library collection development.
· Ability to effectively communicate verbally and in writing.
· Ability to adapt to rapidly changing environments, including emergency situations.
· Ability to create and maintain effective working relationships.
· Ability to audit local budget.
· Maintains quality in programs presented in their location, including off-site locations as needed

HR Info

Jill Krantz, Employee Relations Manager

jill.krantz@jeffcolibrary.org

303 275-6167

Application must be made through Neogov