LibraryJobline

Job Description

The Library Information Associate (LIA) coordinates activities at various public service sites, working in a 24/5 environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology assistance and interlibrary loan support that facilitates customer access to the collections of the University of Arizona Libraries.

The LIA also coordinates the work of student employees, including after-hours training and supervision. The LIA provides excellent customer service while also serving on both departmental and library-wide projects and assignments. As needed, the LIA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules often change.

**As other days or shifts becomes available in the near future, in the supplemental questions, please indicate your willingness to work and preferences of days and shifts from among Days of the Week: Sun.-Thurs., Tues.-Sat., Mon-Fri., Thur.-Mon. and Shifts: 6am-3pm, 10am-7pm, 12pm-9pm, 3pm-12midnight, 6pm-9am, or 9pm-6am.

Access & Information Services (AIS): AIS provides seamless access to technology, information and reference services independent of time, location and format. AIS facilitates the use of the physical and digital collections at the University of Arizona Libraries, while maintaining a safe, disruption free learning environment and actively pursuing and implementing new services to meet the needs of our core customers.

The University of Arizona has been recognized on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress! For more information about working at the University of Arizona, see http://whyua.arizona.edu/.

Accepting a new position is a big life step. We want potential candidates and their families to be able to make informed decisions. Candidates who are considering relocation to the Tucson or Phoenix area, and have been offered an on-site interview, are encouraged to use the free services offered by Above & Beyond Relocation Services (ABRS). Ask your department contact to be introduced to ABRS prior to your visit.

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. Diversity in our environment embraces the acceptance of a multiplicity of cultural heritages, lifestyles and worldviews. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies, as we believe that such experiences are both institutional and service imperatives. Because we seek a workforce with diverse perspectives and experiences, we encourage applications from individuals with demonstrated knowledge of and relevant abilities working with culturally diverse communities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs.

DUTIES & RESPONSIBILITIES:

Customer Service and Library-wide and Department Leadership Participation:

• Provides customers with reference, technology and circulation assistance (in-person and online via chat and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops (including reimaging laptops), projectors and other emerging technology. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and supervising student employees.
• Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems), and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours. As needed, responsible for opening/closing and securing Main or Science Libraries.
• Utilizing multiple complex systems, responsible for accurately searching incoming Interlibrary Loan requests during scheduled and unscheduled shifts, facilitating customer access to materials owned and not owned by the University of Arizona Libraries.

• As needed, facilitates meetings, makes presentations, participates in decision making and completes assignments, including shared responsibility for data collection, needs assessment and analysis to demonstrate quality of work and to continually improve customer access and creating, maintaining and updating documentation of work processes. Works collaboratively with other individuals and departments both virtually and in-person. Meets quality standards for work within all areas of position.

Additional Info & Requirements

• Ability to work independently under minimal supervision, demonstrating organizational skills, initiative, use of good judgment and solid analytical and problem-solving skills.
• Demonstrated customer service skills, including the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need, and initiating effective interventions that result in customer satisfaction.
• Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
• Demonstrated excellent written and verbal communication skills, including interpersonal skills in developing and maintaining good working relationships.
• Demonstrated ability to work in a fast-paced/multi-tasking environment, responding positively to unanticipated changes while exhibiting follow through and flexibility. This involves the ability to work proactively and constructively to identify, define and solve problems with customers and colleagues within and outside the department.
• Ability and willingness to learn new skills as the work environment and customer needs change.

• Skill in interviewing customers regarding reference service and sources to better understand customer need.

PREFERRED QUALIFICATIONS:

• Broad understanding of various types of reference sources (i.e. library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
• Experience providing reference assistance and knowledge of and skill in usage of various research methodologies.
• Demonstrated use of Microsoft Office Suite (current version) and knowledge of specialized software (i.e., AutoCAD, Final Cut Pro, Flash, fireworks, Photoshop, N6 or SPSS).
• Familiarity with library technology, including demonstrated skills in troubleshooting hardware, software and equipment, and ability to acquire new technology skills.
• Skill in managing a service, including organizing, training and supervising the work of others and experience in coaching and mentoring.
• Skill in facilitating meetings and delivering presentations.
• Experience searching integrated Library and Course Management Systems and record interpretation (i.e., Innovative Interfaces).
• Previous experience and working knowledge of issues pertaining to circulation and specialized library areas such as Fine Arts, Music, Health Sciences, Special Collections and Archives.
• Process Improvement, Cost and Systems Analysis, and Project Management skills and experience.

• Knowledge of qualitative and quantitative data collection and analysis.

The Community

Discover the University of Arizona...a great place to work! The University of Arizona is nationally recognized for outstanding teaching, innovation research and far-reaching service. Our beautiful campus in Tucson and our culturally diverse students and employees make the University of Arizona an exciting place to work and learn. The University of Arizona has been ranked on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress! For more information about working at the University of Arizona, please see http://employment.arizona.edu/. 

As a full-time employee you are eligible for comprehensive benefits, including: outstanding health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

See what positions we have for you at: http://www.library.arizona.edu/about/employment/index.html.

HR Info

For questions regarding The UA Careers application system contact: 520-621-3662; TDD 621-8299 (M-F 8-5). For questions about the Libraries or status of the posting, contact Ellen Lawrence-Barnes, Library HR, at 520-626-5971 or elawren1@email.arizona.edu.

Opened: 2/26/16. First Review Date: 3/21/16. Applying by the first review date ensures your application materials will be reviewed. Closes: Open Until Filled.

Apply at: http://uacareers.com/postings/8904, Job # S21183. Complete an application form and be prepared to attach a resume and letter of interest that describes how your experience and qualifications are fitting for this position. In the reference section of the application, please only include the names of three supervisory references (i.e. individuals who have managed your work and completed your performance reviews). The University of Arizona is an Equal Employment Opportunity – Affirmative Action Employer-M/W/D/V.