Product Support Specialist


Aurora, Colorado

Application Deadline

Apply By Aug 27th, 2007


$32,000.00 per Year   Calculate


Aurora, CO




Not Required

Minimum Education

Bachelor's Degree

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Responsible for maintaining strong relationships with a specific group of vendor partners and gaining general product knowledge about those vendor partners’ products and services. - Handles all aspects of sales and services to members for a variety of products and services, including ordering, renewals, follow-up calls, shipping and billing. - Provides telephone and e-mail support for member questions. - Maintains working relationship with selected vendor partners. Acts as a liaison between the member and the vendor partner. - Works with the Marketing & Support team and HR & Communications team to develop and implement marketing materials for products and services. - Develops and documents agreements, processes and procedures for working with vendor partners on specific products and services - Provides support on products and services to BCR staff “in-the-field” from across the organization, including general education and overview of products and product enhancements; ordering, renewal and billing issues information; troubleshooting; and guidance in message and presentation approach for various products and services. Serves as backup for Marketing & Support team staff responsible for traveling. - Provides information for and edits online ordering forms and informational Web pages. Coordinates Web page efforts with cross-functional Web team.

Additional Info & Requirements

- Previous experience supporting electronic software products. - Experience working in a library, library consortium or other nonprofit organization is desirable. - Working knowledge of computers and software, especially Microsoft Office Suite including Word, Excel, Access and Internet software including Web Browsers and HTML. - Ability to maintain high level of accuracy in detailed work. - Flexibility in adapting to a variety of work assignments. - Good organizational, research, troubleshooting and problem solving skills.

The Community

The Bibliographical Center for Research (BCR) is a nonprofit, multistate library cooperative founded in 1935 that serves libraries in 42 states, Canada and Guam. BCR has been working with libraries for over 70 years to provide training and consulting services, discounts on vendor partner products and services, fiscal management services and more. BCR has extensive experience working with partners and libraries to ensure quality and timely delivery of services and products. BCR’s offices are located in Aurora, Colorado.

HR Info

Send a letter of application, resume and the names of three references to: Sharon Hoffhines,

Posted Aug 6, 2007