CTBL Mail Operations Manager Position #1540
Colorado State Library
Colorado Talking Book Library 180 Sheridan Blvd Denver
Job Description
Major Duties and Responsibilities:
A. Supervisor of Mailroom Operations: Organize & supervise daily work of staff, volunteers & community service workers so they are utilized to fullest capacity and mail room runs smoothly. Train and ensure accuracy of work. Performance reviews of staff. Deal with staff issues in a professional manner when they arise. Work with Volunteer Engagement Director to ensure adequate volunteer help. Assure that community service and other workers are working within their rules. Anticipate upcoming changes & make suggestions to ensure mail room runs smoothly.
B. CTBL Equipment Control Officer: Produce and report monthly machine report to NLS before deadline. Reconcile BIPHICS report from NLS with the CTBL inventory. Fill patron machine requests within 24 hours. Do annual physical inventory of machines. Reprocess any returning machines. Maintain accurate inventory of machines. Assure security of the equipment. Watch over the repair process and associated volunteers. Reprocess any returning machines. Ensure the cleanliness of the machines.
C. Collection Maintenance: Ensure accurate inventory of collection. Oversee the processing of new books, barcoding books, compressing & shifting in the stacks, ensure that the excess, recall & inventory processes are followed correctly. Oversee completion of assigned tasks in a timely manner and accuracy. Train staff & volunteers when necessary.
D. Duplication on Demand: Monitor copy request list & email. Oversee the staff or volunteers that duplicate and label cartridges and tapes. Make sure their work is timely and correct. Duplication and labeling of books is completed within 2 days. Except for school and book club requests that require 24 hour turnaround.
E. This position supervises 3 mail room staff.
F. Other duties as assigned.
Additional Info & Requirements
Work hours are 7:00 am until 4:00 pm
Minimum Qualifications:
• 5 years distribution experience
• 3 years supervisory experience
• Demonstrated advanced spreadsheet user
• Demonstrated ability to create and understand process
• 3 years’ experience in customer service
• Ability to work with frequent interruptions
• Ability to work with diverse personalities
• Demonstrated written and verbal communication skills
• Demonstrated attention to detail
• Demonstrated experience working with databases
• Ability to occasionally lift 40+ pounds
• The ability to pass a background check.
The Community
For people who can’t read standard print, we provide free audio, braille and large print books keeping you connected to reading, stories and adventure. The library serves over 7,000 Coloradans of all ages. We have a large volunteer program and Friends group that support the library in serving our patrons. The mail room is a busy operation.
Website
https://myctbl.cde.state.co.us/
Human Resources / Job Listings
http://www.cde.state.co.us/humanresources/jobs
HR Info
Please email a completed Colorado Department of Education (CDE) Employment Application, letter of interest, and resume to careers@cde.state.co.us with the Position# and Title in the subject line.
To obtain a Colorado Department of Education Employment Application, visit our website at http://www.cde.state.co.us/cdemgmt/HR/jobs.htm